Not as advertised
Posted Nov 20, 2016
The pool is not heated, first of all... it was barely warmer than a normal pool. We chose this hotel partly because of the pool as we enjoy swimming. It's also extremely small and when one other guest came to swim "laps" it made it impossible for us to stay in the pool with him splashing everywhere.
Secondly, the internet costs $10 a day for low quality wifi. Thankfully we have a good plan so we used our own data but I mean- who charges for internet in this day and age?! And without making that clear on their advertising?? So not impressed for the price we paid for the room especially.
We tried to call room service and they answered and said, you're supposed to dial zero. They transferred us and we sat on hold for 5 minutes. Then, we hung up and dialed zero. Sat on hold for another ten minutes. Then, they answered and said, just wait one moment so we did, and then we waited another ten minutes. When we finally got through, my husband said we would not be paying the 5$ delivery fee or the 15% gratuity (which is automatically added to your bill- outrageous) and the girl says, you have to pay it, and denied that we had sat on hold. She proceeded to say she'd been there for an hour and the phone didn't ring and accused my husband of lying. We called the front desk to tell them and they said, there's nothing we can do about it! What?!
I don't think we would come back. Way too expensive for the quality of service And the outdated rooms and amenities.