Fitzwilliam Castle Hotels

"Clean and easily accessible "

"Nice rooms"

"The Colonial is not as advertised. It is outdated at best. After arriving to a 40 degree room, I attempted to turn on the heat and was hit with a cloud of dust. My allergies were immediately aggravated. The overall smell was a bit musty. The drapes did not shut all the way. There were sheers in the middle that don’t offer much privacy. We were made to pay for the entire stay up front - I now know why. We decided to leave and were told that they would not even refund the second night. The hotel was nowhere near full. So we didn’t even stay one hour and were charged for the whole weekend. I understand not refunding the first night but refusing to second night is bad business. I very respectfully requested the refund and the hotels response said that they placed me in a non- pet room per my request, attempting to create a story about my allergy complaint. I don't have pet allergies and never requested a non-pet room. Do better. Fair is fair."

"Lobby smells like cigarettes. No clocks, no coffee maker, no bags in ice bucket, no elevator. Unless absolutely on a budget I would avoid this property."

"The hotel is charming. The location is great. The building is funky, given it's age and need for repair. The staff are friendly, helpful, and knowledgeable. The theater located in the same building is a one of a kind attraction. It was a plus for us that the hotel is owned and run by a nonprofit."

"Good value."

"The room was clean but floor had soft spots, needed more blankets for extra bed, tv was very dark and couldn’t be lightened. "

"Clean room, staff is very friendly and attentive, pretty location right on the river."

"Quiet and convenient location. Loved having a microwave in my room. I wasn't in the mood for wating out so a trip to the neighbouring supermarket set me up perfectly."