Ratings based on 905 Verified Reviews

4.3 out of 5
91% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Excellent

Posted Aug 1, 2017
Staff in the counter was very welcoming and our room was cleaned everyday with new towels and other bath accessories filled up.. I would like to say thank you for making our stay comfortable.
Comment from Hotel Management
Aug 1, 2017 by Toby, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic location & stellar service

Posted Jul 30, 2017
Customer service exceeded my expectations and everything, from check in to check out, was smooth. As a single woman traveling for work security is top priority and the hotel takes extra steps to make sure things are monitored. Room = fantastic, clean, comfortable, & nicely appointed. Staff= stellar!
Comment from Hotel Management
Aug 1, 2017 by Toby, Hotel Management
Thanks for the excellent review! We appreciate all your kind words as well as your business!
5 out of 5
Recommended
for Families
by A verified traveler

Love this hotel.

Posted Jul 17, 2017
Location: Sedona canyon is close by; deer farm; williams
The hotel is clean; good laundry facility; free drinks and snacks facility encourage guess to go and sit outside.
Comment from Hotel Management
Jul 21, 2017 by Hilton Garden Inn team, Hotel Management
Thank you for your valuable feedback we really do appreciate your feedback
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel

Posted Jul 16, 2017
Pros: Hotel was clean, staff was friendly. Wish they had included a free breakfast.
Cons: Wish they would have offered a free breakfast. That was definitely not a deal breaker though; it was a great and affordable place to stay.
Location: Flagstaff was beautiful! Nice downtown area with plenty of quaint shops. Wish we could have stayed longer but were on our way to California.
The woman working the front desk at check-in (didn't get her name) was very friendly and helpful. Hotel was clean, staff was friendly. They did offer complimentary coffee, tea, and muffins!
Comment from Hotel Management
Jul 18, 2017 by Toby, Hotel Management
Thanks for all your kind words. We look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location, lots of food and shopping nearby.

Posted Jul 14, 2017
Really enjoyed our stay. This hotel was close to some great dining in the historic downtown area.
Comment from Hotel Management
Jul 18, 2017 by Toby, Hotel Management
Thanks for the excellent review. We look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for tourism

Posted Jun 25, 2017
Best for tourism has everything you need and very clean
Comment from Hotel Management
Jun 30, 2017 by Hilton Garden Inn Team, Hotel Management
Thank you for choosing to stay with us at the Hilton Garden Inn. We appreciate your feed back.
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado Springs, CO

Great Location

Posted May 25, 2017
Pros: clean and updated
Location: Grand Canyon is about 80 miles away, so this is a perfect location to start from.
I stayed here on a road trip, very last minute. The front desk staff was great, very friendly and helpful. My room (which I booked about 15 minutes prior to arrival) was very clean and comfortable. I literally only slept, showered and was on my way again the next morning....but I will be back on my return in a few days.
Comment from Hotel Management
Jul 18, 2017 by Toby, Hotel Management
Thanks for the great review! We look forward to welcoming you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Train your staff

Posted May 12, 2017
Room was very comfortable clean. Jordan--front desk customer service lacked just that customer service. She was rude, unfriendly and chose not to inform us on the complimentary hours. We overheard her as she checked in another guest. I had to ask her only then did she inform us. Not only that but she also stated you het 1 complimentary drink not true jordan there were others in there slamming those drink down!!!! Retrain this girl please.
5 out of 5
Recommended
for Everyone
by A verified traveler from West Virginia

Wonderful experience

Posted May 1, 2017
Staff was very friendly and checked on our comfort often. Pleasant atmosphere, very clean room, and wonderful View. Snack very knowledgeable about the surrounding areas and what to do. Recommended restaurants and activities for my husband and me. We did not want to leave
5 out of 5
by cesar

Great choice for sightseeing

Posted Apr 28, 2017 on Hotels
Well located hotel with a friendly and competent staff. Room was large and very clean. Free cookies in the lobby all day! Wish the air conditioner were a bit more efficient- may have been affected by ongoing renovations.