Font-Romeu-Odeillo-Via Chalets

"Did not meet expectations for described "panoramic" room. The room had a tiny terrace facing the rear of the hotel onto a hillside. No view whatsoever. "

"The location of this hotel is fabulous and we love the option to get family apartments with multiple rooms and different bed configurations. However, we were surprised that some basic amenities were not provided. For example, there is a coffee machine but no filters (maybe a French press would be better - no need for filters). Also no large bowl for salad and nothing that can go in the oven (baking tray, casseroles). No dishwasher tabs or dish soap or dish towel, but they do expect guests to do the dishes. The dishwasher takes hours, making it impossible to do dishes and put them away (as requested) after breakfast but before checkout. We'll be aware for next time, but it would have been good to have more communication about this. Also when we arrived we were given an apartment that hadn't been cleaned. They quickly gave us a different one that was clean, but unfortunately didn't have as nice a view as the original one given to us. "

"The staff are eally good but very tired facilities, very poor wifi for the price"

"Friendly and accommodating staff. Breakfast was a good spread with delicious breads, fruits, meats, cheeses, etc. room had a good shower and updated bathroom with a lovely mountain view. My only negative during my stay was the carpet in the room could have been nicer-there were footprints and stains on it. Also room had a strong perfume smell I could have done without. "