Read the fine print...know what you're purchasing.
Posted Mar 22, 2017
We were disappointed with the hotel, err..."condo." They call their rooms condos b/c they are individually owned, do not include daily cleaning services and you take out your own trash. We booked a king room with a view. We got a double room with a view of the bay not the ocean. Still, it was a view. The beds in our room had spring mattresses that were lumpy and worn from many years of use. We inquired at check-in if a room with an ocean-view was available and we were told that, for an undisclosed amount, we could upgrade but once we did, we would be locked into the change and could not undo it. Due to the exorbitant cost, we chose not to upgrade. We were told that in the future we should book directly with the facility and not through a third party, such as Expedia, if we wanted rooms "at the front of the house." We were told directly by a staff member that all rooms booked through third parties were always "at the back of the house." Additionally, the carpet looked as though it had not been cleaned in many years. The dresser in the room was made of wicker and bore a horrible smell that rendered it useless for storing clothes.