Gamboa Hotel Rainforest Resort
Posted Feb 22, 2016
Bad experience on arrival when receptionist could not locate our booking, took about 15 mins to resolve and then told that breakfast was not included, which I was sure I had selected. this was then added for us due to initial problems in finding the booking. Room was ok, big, clean, broken drawer, big balcony, 2 double beds rather than king size booked, large bathroom. Lots of varying info from staff/tour desk on free tours available and what times, but got there eventually with a really good nature walk with Eleana.
Breakfast was average, struggled to get a small milk jug for our tea each morning, reasonable selection on 2 days but later visit one day was not much left to chose from. Tables cleared well and staff did help if anything was needed (given the language barrier even speaking English was sometimes difficult). Evening meals also some issues, room service took ages to arrive and was cold, the Chagres restaurant on last evening ended with poor experience as having to send back main meal twice as not hot on arrival on cold plates. Staff did respond well to our issues but would have preferred good service first time around.
A late check out of room on request was readily supplied to us with no query. Overall the location, wildlife options, walks, views were the highlight of this hotel, but some Good and bad service received, a few individuals stood out to restore faith.