Ratings based on 215 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from California

Beautiful hotel near the Mira Flores locks

Posted Dec 4, 2016
Pros: Location.
Cons: If it was all-inclusive as to on sight excursions, and meals would be nice.
Location: Located on River near Mira Flores Locks in rain forest. Fishing, view Canal, wildlife, explore.
Got to Panama right behind hurricane OTTO which dumped a lot of debris in the Canal, but, except for a little rain, didn't dampen our trip. Took tram ride to top of rain forest view point which is a great view, went fishing in Gatun Lake and caught hoops of Peacock bass, and generally relaxed around the hotel grounds and pools. Not bad after a hurricane had gone through. Accommodations were large, and comfortable. We booked a Junior Suite which had an upstairs bedroom area which we didn't need. The staff was very nice, and always friendly. Breakfast and evening buffets were plentiful, and service was good. Plenty of English speaking staff to help with lack of Spanish. Generally a nice stay under less than ideal conditions.
4 out of 5
by A verified traveler from Chicago, IL

Lovely property - could be exceptional!

Posted Sep 13, 2016
Pros: Wonderful staff and grounds. Pool was clean and really nice.
Cons: The building needs physical upkeep and perhaps a remodel.
Location: Location was beautiful! Marina for fishing boats, kayaking, butterfly farm, orchid farm, complimentary night safari trip, and the Aerial Tram.
We were here with our two sons - both nature lovers so the location of this resort was perfect. The hotel itself is lovely but in dire need of maintenance. The surrounding rainforest has taken its toll on this unusual property. With general maintenance and perhaps some extensive remodel this could be a 5+ star property. The staff is so willing to help you in any way. They were wonderful to us from the front desk manager, Irina Gordon to the restaurant manager Juan, as well as the bartender in the lobby bar. They couldn't have been nicer or more accommodating! We chartered a boat for two days and caught a ton of Peacock Bass in Gatun Lake and the restaurant prepared them for our dinner one night. They were so tasty - prepared in three different ways with steamed vegetables and fries. Fantastic!! Our accommodations were on the 5th floor. We had a one bedroom suite and our boys had an adjoining two queen bed room. This worked out perfectly for us. Irena Gordon made sure these accommodations were right for us. All in all, a wonderful trip! Here's hoping someone picks up this property and gives it the care that it so richly deserves.
4 out of 5
by A verified traveler from Scottsdale, AZ

Pretty But----

Posted Sep 3, 2016 on Hotels
Was under renovation, so noisy and food choices limited and costly.
4 out of 5
by A verified traveler

ロケーションは最高。部屋の湿気がちょっと残念。

Posted Aug 22, 2016 on Hotels
都会の喧騒から離れて自然の雄大さを感じることができ、とてもよかったです。ただ、レストランが1つしかないので食費がかさみました。雨季だったせいか、エアコンを使用しても天井や床が常に濡れており、部屋の湿気がかなり強かったのが残念です。
5 out of 5
by A verified traveler

Increíble

Posted Aug 19, 2016
Una muy buena combinación entre naturaleza y comodidad. Personal excelente.
3 out of 5
by A verified traveler

Posted Aug 18, 2016 on Hotels
Nice hotel, the jungle was amazing. Had a great tour guide for a bird walk and a river tour (Thanks JOSE!). Just walking around the hotel was amazing - so many birds, so much wildlife, always the howler monkeys in the distance when the parrots and parakeets were a little quiet....the only drawback was the food. Because we were in the jungle, the food options were all in the hotel and the food was not that great. Was ok, just not great....
5 out of 5
by Anne from Phoenix, AZ

Not to miss experience!

Posted Aug 6, 2016 on Hotels
The hotel was beautiful and amazing. A little aging, yes, but if it were any more upgraded I couldn't afford it so i was pleased to be able to be at this epic, amazing location. Hotel staff were GREAT. Yes, Definitely helps to know Spanish. I had a maintenance issue in my room, it was addressed immediately. Requested coffee at dinner, the manager practically sprinted to get it for me. Everyone was so nice. Definitely, Definitely go to the conservation center. Amazing up close animal experiences.
4 out of 5
by Patrick

This traveler left a rating score only Posted Aug 5, 2016 on Hotels
3 out of 5
by Dawit from Calgary

Posted Jul 31, 2016 on Hotels
It's a great place but the food is a little bit overpriced and lack choices.
5 out of 5
by kevin

This traveler left a rating score only Posted Jul 23, 2016 on Hotels