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Glenstone Lodge

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Indoor pool, outdoor pool
Indoor pool, outdoor pool
Indoor pool, outdoor pool
In-room safe, desk, iron/ironing board, free WiFi

Overview of Glenstone Lodge

Glenstone Lodge

3 out of 5

3.9/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Business services
  • Housekeeping

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

  • Popular LocationGatlinburg SkyLift Park9 min walk
  • Popular LocationRipley's Aquarium of the Smokies17 min walk
  • Popular LocationGreat Smoky Mountains National Park18 min walk
  • AirportKnoxville, TN (TYS-McGhee Tyson)71 min drive

Choose dates to view prices

About this area

Gatlinburg

Located in Gatlinburg, Glenstone Lodge is in the city center and near theme parks. Ripley's Believe It Or Not Museum and Titanic Museum are cultural highlights, and some of the area's popular attractions include Gatlinburg SkyLift Park and Ripley's Aquarium of the Smokies. Gatlinburg Space Needle and Ober Gatlinburg Ski Resort and Amusement Park are not to be missed. Take in the nearby slopes with downhill skiing and snowboarding, or check out other outdoor activities such as snow tubing and sledding. Guests appreciate the hotel's central location.
Popular Location

What's nearby

  • Gatlinburg Convention Center - 2 min walk
  • Gatlinburg SkyLift Park - 9 min walk
  • Smoky Mountain Brewery - 13 min walk
  • Ripley's Aquarium of the Smokies - 17 min walk
  • Great Smoky Mountains National Park - 18 min walk

Getting around

  • Alcoa - Knoxville Airport (TYS) - 71 min drive

Restaurants

  • Bones BBQ Joint — 5 min walk
  • The Melting Pot a fondue restaurant — 11 min walk
  • Cherokee Grill — 12 min walk
  • Calhoun's — 13 min walk
  • Crockett's Breakfast Camp — 13 min walk

About this property

Glenstone Lodge

3-star hotel, walk to Gatlinburg Convention Center
An indoor pool, an outdoor pool, and a 24-hour business center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, a 24-hour front desk, and a computer station. All 216 rooms provide conveniences like refrigerators and coffee makers, plus free WiFi and flat-screen TVs with cable channels. Other amenities available to guests include hair dryers, safes, and phones.
Glenstone Lodge offers 216 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An indoor pool and an outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Temperature checks given to staff
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Things to do

  • Indoor pool
  • Outdoor pool

Family friendly

  • Indoor pool
  • Outdoor pool
  • Refrigerator

Conveniences

  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - midnight
Late check-in subject to availability
Express check-in
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Glenstone Gatlinburg
Glenstone Lodge
Glenstone Lodge Gatlinburg
Glenstone Lodge Hotel
Glenstone Lodge Hotel Gatlinburg
Glenstone Hotel Gatlinburg
Glenstone Lodge Hotel
Glenstone Lodge Gatlinburg
Glenstone Lodge Hotel Gatlinburg

Frequently asked questions

3.9
Good
Rating 5 - Excellent. 402 out of 1247 reviews
5 - Excellent 32%
Rating 4 - Good. 465 out of 1247 reviews
4 - Good 37%
Rating 3 - Okay. 237 out of 1247 reviews
3 - Okay 19%
Rating 2 - Poor. 98 out of 1247 reviews
2 - Poor 8%
Rating 1 - Terrible. 45 out of 1247 reviews
1 - Terrible 4%

3.9/5

Cleanliness

4.2/5

Staff & service

3.6/5

Amenities

3.6/5

Property conditions & facilities

4/5 Good

Traveled with family
Liked: Staff & service
Location was perfect. The bathroom too small, no housekeeping while you stay, parking at night was a little hard to find. Beds were comfortable. Overall it was okay. I mean you only need a room to sleep, the majority of the day your out and about. The outdoor and indoor pools were cool, specially the jacuzzi after a long day.
Stayed 3 nights in Jun 2021

1/5 Terrible

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity of the location in terms of the main strip was the only positive. The negatives far outweigh the positives. When I checked in I was given 2 key cards. When I tried to enter the unit, one key card didn't work. (should've taken the hint) I went to check the room out, and found that the toilet seat was broken, hair was in the bed, and the sheets didn't look clean. The toilet took forever to flush and you had to hold the handle down until the bowl drained. After consulting with the front desk staff (who seemed genuinely disinterested to assist) I was informed that there were no other rooms available and that they would send housekeeping up. I also inquired about one of my keycards not working. They did something to the keycards and I decided to drive around for a bit to give housekeeping a chance to redo the bed. Once I returned, the second key card still didn't work. The bed was re-made, but still questionable. Visited the front desk, yet again and told them my keycard still didn't work. They issued me 2 brand new cards, and while I didn't test them right then, they did work. After a visit to the strip, the walk back to the hotel was uphill. Walking through the indoor pool, was like getting kicked in the face by the chlorine. Stepping into the shower later that night it was apparent that the tub had recently been done, as there was an air bubble underneath the tub that made it awkward to walk around the tub to shower. DO NOT RECOMMEND.
Stayed 3 nights in Jun 2021

2/5 Poor

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Staff was friendly and the property had an indoor and outdoor pool. The outdoor pool was clean. However the indoor pool was filthy. The owning said he cleaned it twice but it was still filthy. It had dirt all on the bottom of the pool and hot tub, and the water was all murky. They bedrooms were okay. It was somewhat clean but could have been cleaner. The big problem I had was the day we checkout. My family wanted to go to breakfast before checking out and then come back and use the room’s bathroom before leaving to travel back home. The cleaning people waited for us to leave for breakfast and then cleaned our rooms before we even checked out. It was an hour before we checkout when we came back to use the restroom and they had already finished cleaning and were complaining that we shouldn’t go in the room because it’s already clean. When we told the front desk, the owner just told us “oh well, you should have kept something in the room.” I feel like if I haven’t checkout yet, they shouldn’t be cleaning our room or not complain about us using it after they cleaned it because we hadn’t checked out yet. Therefore this is why I gave a lower rating. I will not be staying here again.
Stayed 4 nights in Jun 2021

5/5 Excellent

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property! Inside pool was colder than expected and no bubbles in hot tub. Close to main strip but still exhausting.
Stayed 3 nights in Jun 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the price. Front desk was helpful and courteous. Pool is fun. Not the newest hotel but it’s well maintained. Kids had a blast.
Stayed 1 night in Jun 2021