Ratings based on 547 Verified Reviews

3.7 out of 5
77% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Clarksville,Tn

Wonderfully friendly staff!

Posted Jun 4, 2017
The staff was extremely friendly, they ensured that check-in was quick and easy and gave great directions to our room. The rooms were clean and well stocked with the little things you may forget. The only small complaints I had with the room is the hair dryer didn't work, and the bathroom door had to be forcefully convinced to close. Otherwise the hotel is awesome and extremely military friendly. Will most likely stay here on our next visit.
Comment from Hotel Management
Jun 5, 2017 by Guest Relations , Hotel Management
Zach, thank you for including Quality Inn Creekside - Downtown Gatlinburg in your travel plans. We are glad to know you enjoyed your well-equipped room and were impressed with our quick check-in service. We appreciate your observations and have shared it with the respective teams for quick review and actions. It was a pleasure to have you here, and we look forward to welcoming you back soon. Thank you, Raj Patel, Guest Relations
2 out of 5
by A verified traveler from Pennsylvania

Posted May 31, 2017
Pros: Close to downtown.
Cons: Please, remodel!
Even though we cancelled our second night because of disappointing conditions, they did not refund the money for that second day. Not a nice place!
Comment from Hotel Management
Jun 3, 2017 by Owner, Hotel Management
Dear Dan, we loved having you as our guest and are appreciative for the feedback. Please accept our apologies for the disappointing experience. We would have liked the opportunity to address any concerns and sorry we were not able to leave you with a more favorable impression of our hotel and staff. We would like a chance to look into this further and we look forward to welcoming you back for a much improved and stress-free stay. Raj Patel Owner
4 out of 5
Recommended
for Everyone
by A verified traveler

Right where you want to be ! location location

Posted May 2, 2017
Pros: Location was outstanding
Wonderful mini-vacation - we walked everywhere!
Comment from Hotel Management
May 3, 2017 by Guest Relations, Hotel Management
Thank you for sharing your wonderful experience about your stay at Quality Inn Creekside - Downtown Gatlinburg. We are glad you thoroughly enjoyed your time in our wonderful city and that our convenient location was ideal for your needs. It was our pleasure having you as our guest, and we hope to see you again soon. Thank you, Raj Patel, Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler from B

affordable and location perfect

Posted Apr 29, 2017
room quite cozy but halls and elevator stunk too much perfume, i assume was needed to mask old carpet and cigarette odor
Comment from Hotel Management
Apr 30, 2017 by Guest Relations , Hotel Management
Thank you for taking the time to share your feedback at Quality Inn Creekside - Downtown Gatlinburg. We are happy to know our location worked well for your trip and that you enjoyed your comfortable room. That being said, I regret the inconvenience you had with odors and have shared it with the housekeeping for quick review and actions. We hope you will choose us again the next you are in this area. Thank you, Raj Patel, Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to the strip

Posted Apr 1, 2017
The hotel was cleaned and comfortable. It was on the strip but yet quiet.
Comment from Hotel Management
Apr 27, 2017 by Manager, Hotel Management
Thank you for being our guest at Quality Inn Creekside - Downtown Gatlinburg. Our goal is to make your visit as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your feedback. Please come back and see us again soon. Thank you, Raj Patel, Guest Relations
4 out of 5
by Glenn

Posted Mar 23, 2017 on Hotels
Good location. Good value. Would stay here again.
Comment from Hotel Management
Mar 25, 2017 by James, Hotel Management
Glenn, thank you for reviewing your stay at Quality Inn Creekside - Downtown Gatlinburg. We are delighted to know you enjoyed your stay with us and that we are within walking distance to so many restaurants, shops, and attractions. Thanks again for recognizing us as a great value, we look forward to welcoming you back soon! Thank you, Raj Patel, Guest Relations
5 out of 5
by Kristy

Convenient and comfy

Posted Mar 14, 2017 on Hotels
It was a very nice stay close to everything
Comment from Hotel Management
Mar 16, 2017 by General Manager, Hotel Management
Kristy, thank you for the fantastic review of your stay at Quality Inn Creekside - Downtown Gatlinburg. We are delighted you enjoyed your accommodations and our southern hospitality. We look forward to seeing you here again whenever your travels bring you this way.  Thank you, Raj Patel, Guest Relations
5 out of 5
by Carolyn

Great place

Posted Mar 14, 2017 on Hotels
Would stay there again
Comment from Hotel Management
Mar 15, 2017 by General Manager, Hotel Management
Carolyn, thank you for choosing Quality Inn Creekside - Downtown Gatlinburg for your stay. We are delighted you loved all the aspects of your visit. We can’t wait to welcome you back soon. Thank you, Raj Patel, Guest Relations
4 out of 5
by Andrew

My Stay

Posted Mar 12, 2017 on Hotels
Overall a nice stay. I would stay there again. However, one must be able to look past the condition of the hotel and know that the rooms are nicer on the inside than the conditions of the building appears. Great location to brewery and moonshine places. Beds were comfortable. Rooms were clean. The exterior of the Hotel could use a refresh to include concrete walkways need some attention.
Comment from Hotel Management
Mar 14, 2017 by General Manager, Hotel Management
Andrew, we appreciate your nice feedback! We are delighted to know you were impressed with your room and that our location was perfect for your needs. We appreciate your observation and have taken a note of it. We look forward to welcoming you once again at the Quality Inn Creekside - Downtown Gatlinburg. Thank you, Raj Patel, Guest Relations
5 out of 5
by Janel

Posted Mar 12, 2017 on Hotels
Comment from Hotel Management
Mar 13, 2017 by General Manager, Hotel Management
Thank you for the fantastic 5-star rating of your stay at Quality Inn Creekside - Downtown Gatlinburg. We are glad that our facilities and service exceeded your expectations for a spectacular visit. We look forward to seeing you again in the future. Thank you, Raj Patel, Guest Relations