4/10 Poor
Karen
Traveled with family
Feb 6, 2023
Liked: Cleanliness, amenities
Disliked: Staff & service
We are experienced travelers and have been to ligonier many times. We were surprised when the check-in for the space was by the bartender and that there was just a phone number for check out. Our room was unbearably hot, and we hoped to navigate the heating system on our own as there were no instructions who to call for help. After we tried to fix the problem on our own for hours, we texted for help and were finally instructed to just open a window. (There was no way to modulate the heat)There was no apology and honestly it was one of the worst night sleeps we have had. If there is to be contactless check-in, it would be nice for instructions on how to make the room more comfortable and a name of someone to contact for help. The room was lovely in decor, but at this price-point, actual customer service is a baseline.
Karen
Stayed 1 night in Feb 2023