Sunstar Hotel Grindelwald

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Hypo-allergenic bedding, free minibar, in-room safe, desk
Hypo-allergenic bedding, free minibar, in-room safe, desk
Hypo-allergenic bedding, free minibar, in-room safe, desk
Hypo-allergenic bedding, free minibar, in-room safe, desk

Overview of Sunstar Hotel Grindelwald

Sunstar Hotel Grindelwald

4.0 star property

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Pet friendly
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
Map
Dorfstrasse 168, Grindelwald, BE, 3818

Explore the area

  • Popular LocationFirst Cable Car1 min walk
  • Popular LocationPfingstegg Cable Car6 min walk
  • Popular LocationSportzentrum Grindelwald9 min walk

Choose dates to view prices

About this area

Grindelwald

Located in Grindelwald, Sunstar Hotel Grindelwald is in a rural area and near a train station. Mystery Rooms and First Cable Car are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Eiger and Jungfraujoch. Sportzentrum Grindelwald and Wengen-Mannlichen Cable Car are also worth visiting. Enjoy the area's slopes with skiing, and don't miss out on the ice skating and sledding.

What's nearby

  • First Cable Car - 1 min walk
  • Pfingstegg Cable Car - 6 min walk
  • Sportzentrum Grindelwald - 9 min walk
  • Pfingstegg Toboggan Run - 4 min drive
  • Grindelwald Grund Gondola - 5 min drive

Getting around

  • Grindelwald Station - 8 min walk
  • Zurich Airport (ZRH) - 118 min drive

Restaurants

  • Jasmine Garden - 3 min walk
  • Barry's - 4 min walk
  • Eiger+ cafe lounge - 8 min walk
  • Kreuz & Post - 8 min walk
  • Café 3692 - 13 min walk

About this property

Sunstar Hotel Grindelwald

4-star hotel with 2 restaurants and full-service spa
This smoke-free hotel features 2 restaurants, a full-service spa, and an indoor pool. Free buffet breakfast, free WiFi in public areas, and free train station pick-up are also provided. Additionally, a health club, a bar/lounge, and a sauna are onsite. All 217 rooms feature thoughtful touches like free minibar items and espresso makers, along with free WiFi and room service. Other amenities available to guests include free bottled water, hair dryers, and safes.
Sunstar Hotel Grindelwald offers 217 accommodations with free minibar items and espresso makers. This Grindelwald hotel provides complimentary wireless Internet access.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including hydrotherapy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CHF 15 per day)
  • Limited onsite parking
  • Free offsite parking
  • Free train station pick-up shuttle

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:00 AM
  • 2 restaurants
  • 1 bar
  • Room service available

Things to do

  • Fitness center
  • Full-service spa
  • Indoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski storage
  • Tour/ticket assistance

Languages spoken

  • English
  • German

Business services

  • 24-hour business center
  • Conference center (5920 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • 2 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna

More

  • Fireplace in lobby
  • Smoke-free property

Restaurants on site

  • Ambiance
  • Adlerstube

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 25 per pet, per night
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for CHF 50 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.70 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Self parking fee: CHF 15 per day
  • Pet fee: CHF 25 per pet, per night
  • Rollaway bed fee: CHF 50 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Grindelwald Sunstar
Hotel Grindelwald Sunstar
Hotel Sunstar Alpine Grindelwald
Sunstar Alpine
Sunstar Alpine Grindelwald
Sunstar Alpine Hotel Grindelwald
Sunstar Grindelwald
Sunstar Grindelwald Hotel
Sunstar Hotel Grindelwald
Sunstar Alpine Hotel
Sunstar Hotel
Sunstar Grindelwald
Sunstar Hotel Grindelwald Hotel
Sunstar Hotel Grindelwald Grindelwald
Sunstar Hotel Grindelwald Hotel Grindelwald

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 333 out of 571 reviews
5 - Excellent 58%
Rating 4 - Good. 182 out of 571 reviews
4 - Good 32%
Rating 3 - Okay. 43 out of 571 reviews
3 - Okay 8%
Rating 2 - Poor. 9 out of 571 reviews
2 - Poor 2%
Rating 1 - Terrible. 4 out of 571 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.4/5

Staff & service

4.4/5

Amenities

4.4/5

Property conditions & facilities

4.3/5

Eco-friendliness

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant has a beautiful view of the Mountains. Very decent breakfast buffet.
Stayed 1 night in Apr 2022

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022

2/5 Poor

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Hotel is very old . I couldn’t believe wHat you get for the money . It looks like 3 star hotel.location is good there, reception was very nice and helpful, bars restaurant are so so. balcony view is beautiful. I wouldn’t choose this hotel next time. Beautiful views are everywhere in a city but old cheap hotel and lazy services doesn’t worth it.
Stayed 1 night in Jan 2022

4/5 Good

Stayed 1 night in Dec 2021

3/5 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you don't fit the box, prepare to get stressed
I would have given this hotel a solid 4 or 5 starts, if my check-in experience hasn't been so terrible. But positives first: - Great central location - Nice spa; - Good breakfast - Friendly staff - Modern clean rooms (single room is on a smaller side) Now here is one big fat negative: When I arrived at the hotel, the reception staff refused to check me in. The reason for that was that the corporate group has instructed them to only check-in vaccinated travellers. Now, I am not vaccinated and also cannot be for medical reasons. When I entered Switzerland, I followed Swiss government regulation, i.e. took PCR test. Swiss government then introduced measures which required all restaurants, spas, bars etc to only admit vaccinated people. That regulation DID NOT apply to lodging. The hotel group has chosen to introduce the 2G (aka vaccinated only) not only to restaurants and spas which are situated in their hotels but also to lodging facilities; which is fine, however they failed to inform clients who had advance bookings, like me. So, there I was travelling from UK completely uninformed of such measure. And when I have arrived at the hotel, they wanted to terminate my booking and they were happy to send me to sleep on the street. Of course, to rebook an alternative hotel last minute would have costed about £1000 more. In the end I obtained a local doctor's note to show that I cannot be vaccinated at 50CHF, expense I could have avoided if I had received prompt info.
Stayed 5 nights in Dec 2021