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Melia Hanoi

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Outdoor pool
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Premium bedding, minibar, in-room safe, individually furnished
Premium bedding, minibar, in-room safe, individually furnished

Overview of Melia Hanoi

Melia Hanoi

5 out of 5

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • -hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

  • Popular LocationHoan Kiem Lake8 min walk
  • Popular LocationSt. Joseph's Cathedral9 min walk
  • Popular LocationHanoi Opera House14 min walk
  • AirportHanoi (HAN-Noi Bai Intl.)40 min drive

Choose dates to view prices

About this area

Hanoi

Located in Hanoi's Hoan Kiem neighborhood, Melia Hanoi is in the city center and near a train station. Hanoi Opera House and Thang Long Water Puppet Theatre are cultural highlights, and some of the area's notable landmarks include Hanoi Old City Gate and Ho Chi Minh Mausoleum. Looking to enjoy an event or a game while in town? See what's happening at My Dinh National Stadium or Hanoi Indoor Games Gymnasium.
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Popular Location

What's nearby

  • Hoa Lo Prison Museum - 4 min walk
  • Hoan Kiem Lake - 8 min walk
  • St. Joseph's Cathedral - 9 min walk
  • Hanoi Opera House - 14 min walk
  • Ngoc Son Temple - 17 min walk

Getting around

  • Hanoi Railway Station - 10 min walk
  • Noi Bai Intl. Airport (HAN) - 40 min drive

Restaurants

  • El Patio — 1 min walk
  • El Oriental — 1 min walk
  • Kimono — 3 min walk
  • San Ho — 4 min walk
  • Công cà phê — 4 min walk

About this property

Melia Hanoi

Luxury Hanoi hotel in Hoan Kiem, walk to Hoan Kiem Lake
2 restaurants, a full-service spa, and an outdoor pool are available at this hotel. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a coffee shop/café are onsite. All 306 soundproofed rooms provide free WiFi, free wired Internet, and 24-hour room service. For a bit of entertainment, LCD TVs come with cable channels, and guests will also appreciate thoughtful touches like bathrobes and slippers.
Melia Hanoi offers 306 accommodations with minibars and safes. Each accommodation is individually furnished. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include hot stone massages, sports massages, Swedish massages, and Thai massages. The spa is equipped with a sauna, a spa tub, and a steam room.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Yes
Follows standard cleaning and disinfection practices of Stay Safe with Meli� (Meli�)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for No between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: VND 600000-1300000 per person
  • 2 restaurants and 1 coffee shop/café
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Aerobics classes
  • Children's pool
  • Full-service spa
  • Health club
  • Outdoor pool
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Yoga classes

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English
  • French
  • German
  • Japanese
  • Maltese
  • Russian
  • Spanish
  • Vietnamese

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Sauna
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking

More

  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower

Entertainment

  • 42-inch LCD TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea filters (reusable)
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products used
  • Free newspapers
  • Individually furnished
  • Iron/ironing board
  • LED light bulbs
  • Recycling
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

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Guest rating 4+
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Policies

Check-in

Check-in from 2:00 PM - 12:30 AM
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for VND 1843380.0 per night

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between VND 600000 and VND 1300000 per person (approximately)
  • Airport shuttle fee: VND 3500000 per vehicle (one-way)
  • Rollaway bed fee: VND 1843380.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hanoi Melia
Melia Hanoi
Melia Hotel Hanoi
Hanoi Sol Melia
Melia Hanoi Hotel Hanoi
Sol Melia Hanoi
Melia Hanoi Hotel
Melia Hanoi Hotel
Melia Hanoi Hanoi
Melia Hanoi Hotel Hanoi

Frequently asked questions

4.4
Excellent
Rating 5 - Excellent. 430 out of 767 reviews
5 - Excellent 56%
Rating 4 - Good. 259 out of 767 reviews
4 - Good 34%
Rating 3 - Okay. 53 out of 767 reviews
3 - Okay 7%
Rating 2 - Poor. 11 out of 767 reviews
2 - Poor 1%
Rating 1 - Terrible. 14 out of 767 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.4/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities
Write a review

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2020

1/5 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
Highly recommend to stay here. I love the bfast and the pillows menu. Will definitely be back. 😁
Stayed 2 nights in Feb 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
y Recommend
Great location. Superior workout facility! Very helpful staff. Beautiful room!
Stayed 2 nights in Jan 2020

4/5 Good

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in an accessible part of town, between Ho Hoan Kiem district and the more modern part of town. We were upgraded to a room on the higher floors, which was nice. The staff were very friendly and helpful. (The most impressive staff at the hotel were at the El Patio restaurant. They were very efficient and friendly.) Would highly recommend to others for a peaceful stay in Hanoi.
Stayed 3 nights in Dec 2019