Ratings based on 1,749 Verified Reviews

3.6 out of 5
82% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from San Francisco

Stay for one night.

Posted Apr 26, 2017
Pros: Next to airport.
Cons: Facilities need improvement.
Location: McDonald's
This is the hotel you just want to stay for a night if only you want near airport.
Comment from Hotel Management
Apr 27, 2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha- Mahalo for staying at the Airport Honolulu Hotel, we value your opinion and thank you for taking the time to share your review with us.We will look into your concern to help make improvements. We sincerely hope you will provide us with another opportunity to welcome you back the Airport Honolulu Hotel. Mahalo!
3 out of 5
by A verified traveler from Ebeye, Marshall Islands

Only stay here if neccessary

Posted Apr 23, 2017
Pros: Close to airport, free shuttle
Cons: Well, the rates could be brought into line with the accommodations. I pay the same to stay at the Hilton in Waikiki.
Location: :You are located by the airport. You have to Cab/Uber/Bus into Honolulu/Waikiki. There is a Starbucks and some other strip mall food joints nearby.
This hotel is seriously overpriced and the accommodations are about the same as a holiday inn. While there is nothing wrong with the hotel, it offers only the convenience of being incredibly close to the airport and has shuttle service every 1/2 hour. They must have a contract with the military as there are always a lot of active duty coming and going. I use them as my time in Honolulu between connecting flights is about 9 hours. So it is a place for a nap and a shower. The airport used to have a mini hotel that rented by the hour that I used prior to this. It was great, but 911 and people feeling that we need more government control ousted that route. Going into Waikiki would be great, but for short stays (less than a half day) why? So I continue to use this place for the convenience.
Comment from Hotel Management
Apr 25, 2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha- Mahalo for taking the time to share your review with us at Airport Honolulu Hotel. We hope you will visit us soon. Mahalo!
3 out of 5
by A verified traveler

Posted Apr 18, 2017
The noise is very high! Parking is expensive as is the food in the restaurant .
Comment from Hotel Management
Apr 18, 2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha- Mahalo for taking the time to share your review with us at Best Western The Plaza Hotel, we apologize that you was inconvenienced with the noise at our location and parking. We will look into your concern to help make improvements. We sincerely hope you will provide us with another opportunity to welcome you back the Best Western The Plaza Hotel. Mahalo!
4 out of 5
Recommended
for Everyone
by A verified traveler from Saramento CA

Convenient to airport

Posted Apr 16, 2017
We needed a hotel in Honolulu for one night and didn't want to go to tourist areas such as Waikiki for such a short stay. This hotel was five minutes from the airport. It was surprisingly quiet, given that it was sandwiched between the airport and a major freeway.
Comment from Hotel Management
Apr 18, 2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha Maurine - Thank you for staying at the Airport Honolulu Hotel! We are glad you found our location convenent and quiet and we appreciate your time in sending us feedback. Please visit again soon! Mahalo!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

close to airport for any overnight layovers

Posted Apr 12, 2017
Pros: location, cleanliness of room, free airport shuttle
prompt pickup at airport, quick shuttle to hotel, friendly checkin and checkout next morning, friendly free shuttle to/from airport
Comment from Hotel Management
Apr 13, 2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha - Thank you for staying at the Airport Honolulu Hotel! We appreciate your time in sending us feedback and are glad you enjoyed your stay. We look forward to welcoming you back in the near future! Mahalo!
5 out of 5
Recommended
for Everyone
by A verified traveler

Easy,Convenient and Comfortable.

Posted Apr 10, 2017
I needed a place that was convenient and comfortable and this place is it. I've always stayed at the Airport Honolulu hotel every time I picked up my parents and never have been treated differently.
Comment from Hotel Management
Apr 10, 2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha-Thank you for ALWAYS staying at the Airport Honolulu Hotel! We appreciate you taking the time out to send us feedback and are glad you enjoyed your stay. We look forward to welcoming you back soon! Mahalo!
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to airport and bus service.

Posted Apr 8, 2017
Checkin went very smoothly. Staff very friendly. Shuttle service from and to airport was excellent. Room adequate. Convenient access to local bus service to Pearl Harbor and to downtown. Restaurant not open for lunch which was inconvenient in our situation. Front desk unable to provide me a complete receipt upon checkout. Generally enjoyed our stay.
Comment from Hotel Management
Apr 10, 2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha - Thank you for staying at the Airport Honolulu Hotel! We appreciate your time in sending us feedback and are glad you enjoyed your stay. We look forward to welcoming you back in the near future! Mahalo!
3 out of 5
Recommended
for Everyone
by A verified traveler

Good bet near the airport for a one night stay.

Posted Apr 5, 2017
We flew in after 9pm and needed a place near the airport to crash. This worked just fine. Free shuttle service was nice. Great pool that we enjoyed before checkout. Great breakfast at their restaurant. I was able to walk to pick up our rental car so didn't have to deal with it the night we flew in. The only disappointment was that we booked a two queen room but were told at checkin that those were occupied and we got a two double. Pretty cramped for a family of four but we made do.
Comment from Hotel Management
Apr 5, 2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha - Thank you for staying at the Airport Honolulu Hotel! We appreciate your time in sending us feedback and are glad you enjoyed the location convenience, restaurant and pool during your stay. We try hard to meet guest bedding request and all times and apologize for the inconvenience. We hope we may welcome you and your family back in the near future! Mahalo!
2 out of 5
by A verified traveler from working class ppl

Airport convenience isn't worth it

Posted Apr 2, 2017
From a late twenties couple: Decently clean, shuttle to/from airport, within walking distance to airport. If you're flying in for one night, sure, but there's nothing really near by to do or see. You have to pay for parking, everything is a bit dated, the staff were barely polite. My spouse and I put the "do not disturb" sign out (we wouldn't need sheets/towel service as it was a short stay) and got notices under our door saying that they would enter the room and "check for cleanliness" regardless. Each time we entered the room there would be a new note saying something about staff entering or requesting payment be made by check out although payment was made ahead of time through a credit card. Overall we would have been happier paying more to stay in Waikiki. Nothing glaringly negative, but nothing that positively added to our experience.
Comment from Hotel Management
Apr 3, 2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha K & P - Thank you for staying at Airport Honolulu Hotel! We appreciate your feedback and will certainly look into your concerns.. Should you have any questions, please feel free to contact us! We hope you will give us another opportunity to host you again soon. Mahalo!
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Very close to airport

Posted Mar 31, 2017
Great choice if you've got an early flighy to catch. Stayed there for only one night coz we've got an 8am flight - room was average but real convenience with the location.
Comment from Hotel Management
Apr 3, 2017 by Ellen Isidro, Sales and Marketing, Hotel Management
Aloha Chez- Thank you for staying at the Airport Honolulu Hotel! We appreciate you taking the time out to send us feedback and are glad you enjoyed your stay. We look forward to welcoming you back in the future! Mahalo!