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Overview of Wingate by Wyndham - Houston/Willowbrook

Photo gallery

Lobby
Indoor pool
In-room safe, desk, iron/ironing board, free cribs/infant beds
In-room safe, desk, iron/ironing board, free cribs/infant beds
In-room safe, desk, iron/ironing board, free cribs/infant beds

Wingate by Wyndham - Houston/Willowbrook

2.5 out of 5
Guests rated this property 3.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air Conditioning
  • Gym
  • Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Personal protective equipment
  • Social distancing

Explore the area

    Popular LocationAerodrome13 min walk
    Popular LocationHouston Methodist Willowbrook Hospital2 min drive
    Popular LocationPrairie View A&M University3 min drive
    AirportHouston, TX (IAH-George Bush Intercontinental)21 min drive

Choose dates to view prices

  • Double Room, 2 Double Beds

    Room amenities

    • Sleeps 5
    • 2 Double Beds
    More detailsDouble Room, 2 Double Beds
  • Standard Room, 1 King Bed, Accessible

    4.2/5 guest room rating

    Room amenities

    • Sleeps 3
    • 1 King Bed
    More detailsStandard Room, 1 King Bed, Accessible
  • Standard Room, 1 King Bed

    3.7/5 guest room rating

    Room amenities

    • Sleeps 3
    • 1 King Bed
    More detailsStandard Room, 1 King Bed
  • Deluxe Suite, 1 King Bed, Non Smoking

    4.6/5 guest room rating

    Room amenities

    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Suite, 1 King Bed, Non Smoking
  • Room, Accessible

    4.2/5 guest room rating

    Room amenities

    • Sleeps 5
    • 2 Queen Beds
    More detailsRoom, Accessible
  • Suite, Accessible, Hot Tub

    Room amenities

    • Sleeps 3
    • 1 King Bed
    More detailsSuite, Accessible, Hot Tub
  • Room, 1 King Bed, Refrigerator

    5/5 guest room rating

    Room amenities

    • Sleeps 3
    • 1 King Bed
    More detailsRoom, 1 King Bed, Refrigerator
  • Standard Room, 2 Queen Beds

    Room amenities

    • Sleeps 5
    • 2 Queen Beds
    More detailsStandard Room, 2 Queen Beds

About this area

Houston

In the business district, Wingate by Wyndham - Houston/Willowbrook is in Houston's Willowbrook neighborhood, an area with good shopping. Travelers who have shopping on the agenda can visit Willowbrook Mall and Greenspoint Mall. Hurricane Harbor Splashtown and Aerodrome are also worth visiting.
Popular Location

What's nearby

  • Aerodrome - 13 min walk
  • Willowbrook Mall - 19 min walk
  • Houston Methodist Willowbrook Hospital - 2 min drive
  • Prairie View A&M University - 3 min drive
  • Mandolin Gardens Park - 4 min drive

Getting around

  • Houston Station - 24 min drive
  • AirportGeorge Bush Intercontinental Airport (IAH) - 21 min drive

Restaurants

  • Kolache Factory — 11 min walk
  • Brother's Pizza — 12 min walk
  • BJ's Restaurant & Brewhouse — 15 min walk
  • Saltgrass Steak House — 17 min walk
  • Kirin Japanese Seafood & Sushi Buffet — 17 min walk
View in a map

About this property

Wingate by Wyndham - Houston/Willowbrook

Houston hotel in Willowbrook, near Willowbrook Mall
Along with an indoor pool, this hotel has a fitness center and a spa tub. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, dry cleaning, and laundry facilities. All 83 rooms provide free WiFi and free wired Internet, flat-screen TVs with satellite channels, and conveniences like refrigerators and microwaves. Other amenities available to guests include coffee makers, free newspapers, and free long-distance calls.
Wingate by Wyndham - Houston/Willowbrook offers 83 accommodations with safes and complimentary newspapers. Flat-screen televisions come with satellite channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard sanitization guidelines of Count on Us (Wyndham)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Things to do

  • Fitness center
  • Indoor pool
  • Spa tub

Family friendly

  • Dry cleaning service
  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • Elevator
  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Multilingual staff

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Meeting rooms
  • Conference space (1800 square feet)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Free cribs/infant beds
  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • Flat-screen TV
  • Pay movies
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Free newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in from 3:00 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.00 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a debit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Wingate Houston
Wingate Houston Willowbrook
Wingate Willowbrook
Wingate Wyndham Houston Willowbrook
Wingate Wyndham Willowbrook
Wingate Wyndham Willowbrook Hotel
Wingate Wyndham Willowbrook Hotel Houston
Wyndham Willowbrook
Wingate By Wyndham Hotel Houston
Wingate Hotel Houston
Wingate Wyndham Houston/Willowbrook Hotel Houston
Wingate Wyndham Houston/Willowbrook Hotel
Wingate Wyndham Houston/Willowbrook Houston
Wingate Wyndham Houston/Willowbrook
Wingate by Wyndham - Houston/Willowbrook Hotel
Wingate by Wyndham - Houston/Willowbrook Houston
Wingate by Wyndham - Houston/Willowbrook Hotel Houston

Frequently asked questions

Can I cancel my reservation for free at Wingate by Wyndham - Houston/Willowbrook and receive a full refund?
Yes, Wingate by Wyndham - Houston/Willowbrook offers free cancellation on select room rates, because flexibility matters! Please refer to Wingate by Wyndham - Houston/Willowbrook cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Wingate by Wyndham - Houston/Willowbrook?
As of Jan 19, 2021, prices found for a 1-night stay for 2 adults at Wingate by Wyndham - Houston/Willowbrook on Jan 20, 2021 start from $41, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Wingate by Wyndham - Houston/Willowbrook have a pool?
Yes, this property has an indoor pool.
Is Wingate by Wyndham - Houston/Willowbrook pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Wingate by Wyndham - Houston/Willowbrook?
Self parking is free at this property.
What time is check-in at Wingate by Wyndham - Houston/Willowbrook?
Check-in is from 3:00 PM - midnight.
What time is check-out at Wingate by Wyndham - Houston/Willowbrook?
Check-out is at 11 AM.
Where is Wingate by Wyndham - Houston/Willowbrook located?
Located in Willowbrook, this hotel is within 1 mi (2 km) of Aerodrome and Willowbrook Mall. Houston Methodist Willowbrook Hospital and Prairie View A&M University are also within 1 mi (2 km).
3.3
Rating 5 - Excellent. 288 out of 1020 reviews
5 - Excellent 28%
Rating 4 - Good. 256 out of 1020 reviews
4 - Good 25%
Rating 3 - Okay. 168 out of 1020 reviews
3 - Okay 16%
Rating 2 - Poor. 128 out of 1020 reviews
2 - Poor 13%
Rating 1 - Terrible. 180 out of 1020 reviews
1 - Terrible 18%

3.4/5

Cleanliness

3.8/5

Staff & service

3.1/5

Amenities

3.3/5

Property conditions & facilities

1/5 Terrible

Sad face IconDisliked: Cleanliness, amenities, property conditions & facilities
DO NOT. I REPEAT. DO NOT stay at this hotel. 1. Upon arrival, advised 10 minute wait for “system reboot”. 2. Upon check in, I was told some rooms don’t have TVs - “is that an issue”? 3. First room given - no tv. 4. Second room given - no tv and no king bed. 5. Third time - employee went to scout out the room instead of sending me on a wild goose chase. FINALLY given a king room with a tv. 6. Only one elevator and it’s slower than sap dripping from a tree. 7. No room cleaning due to covid - not an issue except.... 8. Only 2 towels for a room that sleeps up to 4 (king bed and sofa) 9. For a “remodeled” room - I’ve never slept on a more horrific bed. You could feel every single spring poking through it. Clearly not a new mattress. 10. Tv didn’t work. After investigating, the idiots don’t know how to fully plug the cord into the back. 11.
Stayed 1 night in Jan 2021

1/5 Terrible

Traveled with family
Sad face IconDisliked: Staff & service
They sold my room before I arrived after a full day of traveling.... and the guy whom called (AFTER THE FACT) simply said I don’t know what to tell you I just didn’t authorize the charges so we won’t be able to provide you a room. NO COURTESY, NO REMORSE and it was 12:30AM😡
Stayed 3 nights in Jan 2021

1/5 Terrible

Traveled with group
Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow... where to begin? Upon entering the lobby to check in, I saw that neither of the two front desk clerks were wearing masks, nor were any of the three guests waiting in the lobby (despite a sign on the front door that said to wear masks before entering). I arrived at 2:40 PM for a 2:00 PM check-in, but the room was not ready and I had to wait until 3:00 before getting my room. While I was waiting, one of the front desk clerks blatantly racially profiled a couple of black men who were waiting in the lobby, asking them what they were doing and telling them they looked “suspicious” (it turns out they were there to perform drywall repairs). After entering my room, I saw that there was no TV (though the front desk did warn me that several rooms were currently missing TV’s for some reason). Also there was a fist-sized hole in one of the walls (maybe that’s the drywall repair those guys were there for?) and, most troubling, the room's smoke detector was missing, with the wires just hanging out of the ceiling. For obvious reasons I will never consider this hotel again, at any price.
Stayed 1 night in Jan 2021

1/5 Terrible

Business traveler
Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
Walked into the property and the whole hotel was filled with cigarette smoke. Then when I opened the door to my room a roach fell onto my shoulder from the top of the door. Opening the door further I saw 3 more small brown roaches along the wall and the ceiling and floor next to the bed. Reported this to the front staff to which they said oh and stared at me. I asked for my money back. Additionally, this facility did not require this inside to wear masks. Families throughout the hotel and the staff did not wear masks. I do not recommend this establishment.
Stayed 3 nights in Jan 2021

1/5 Terrible

Traveled with family
Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was not much to like. 1)the room had a very loud HVAC unit. I videoed this and would like to send it to you. 2) I rented two rooms, the room I was staying in the TV did not work for three days. I have photos of this, When I spoke to the front desk we were told they had no help to fix or program the TV, they also had no other room to move us to. I'm a fan of college foot ball and could not watch any bowl games over the new years holiday. 3)My wife and I had two bath towels for three days. One was old and had tears. When we asked the front desk they gave us two hand towels and a bath mat. With the explanation the had no house keeping. 4)The second evening a homeless man was sleeping on the fourth floor near the beverage machines. Probably because the rear entry door was not locked or secured. It appeared he had urinated in the hall, on the floor between the elevator and the beverage machines. The homeless man was removed but the urine was not cleaned up. I have a photo of this also. 5)For three days we did not see a single cleaning person clean a single room. Bags of trash were out side of several doors. 6) I was told there was no manager on call to discuss any of these concerns. 7) The coffee machine in our room did not work the first day. It was replaced but the Wingate by Wyndham did not have any creamer or sugar for the coffee. 8)I have stayed at many hotels both upper class and budget. I used to travel for my a living. I have never had such a bad experience.
Stayed 3 nights in Dec 2020

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