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Crowne Plaza Indianapolis - Downtown Union Station, an IHG Hotel

Photo gallery for Crowne Plaza Indianapolis - Downtown Union Station, an IHG Hotel

Featured Image
Indoor pool
In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board

Overview of Crowne Plaza Indianapolis - Downtown Union Station, an IHG Hotel

Crowne Plaza Indianapolis - Downtown Union Station, an IHG Hotel

3.5 out of 5

4.2/5 Very Good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
123 W Louisiana St, Indianapolis, IN, 46225

Explore the area

  • Popular LocationLucas Oil Stadium5 min walk
  • Popular LocationIndiana Convention Center7 min walk
  • Popular LocationBankers Life Fieldhouse7 min walk
  • AirportIndianapolis, IN (IND-Indianapolis Intl.)18 min drive

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About this area

Indianapolis

Located in Indianapolis, Crowne Plaza Indianapolis - Downtown Union Station, an IHG Hotel is in the city center and near a train station. Murat Center and 8 Seconds Saloon are cultural highlights, and some of the area's popular attractions include Indianapolis Zoo and Children's Museum of Indianapolis. Looking to enjoy an event or a game? See what's going on at Lucas Oil Stadium or Bankers Life Fieldhouse. Guests appreciate the hotel's quiet location.
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Map

What's nearby

  • St. John the Evangelist Catholic Church - 4 min walk
  • Lucas Oil Stadium - 5 min walk
  • Circle Center Mall - 5 min walk
  • Indiana Convention Center - 7 min walk
  • Bankers Life Fieldhouse - 7 min walk

Getting around

  • Indianapolis Station - 2 min walk
  • Indianapolis International Airport (IND) - 18 min drive

Restaurants

  • 123 West — 1 min walk
  • Taggart's — 1 min walk
  • Harry & Izzy's — 3 min walk
  • Ram Restaurant & Brewery — 3 min walk
  • Claddagh Irish Pub — 3 min walk

About this property

Crowne Plaza Indianapolis - Downtown Union Station, an IHG Hotel

3.5-star Indianapolis hotel in Downtown Indianapolis, walk to Lucas Oil Stadium
2 restaurants, an indoor pool, and a 24-hour fitness center are available at this smoke-free hotel. Free WiFi in public areas and a free area shuttle are also provided. Other amenities include a bar/lounge, a 24-hour business center, and valet parking. All 273 rooms provide conveniences like refrigerators and coffee makers, plus free WiFi and TVs with satellite channels. Guests will also find room service, free weekday newspapers, and free local calls.
Crowne Plaza Indianapolis - Downtown Union Station, an IHG Hotel offers 273 air-conditioned accommodations with video-game consoles and safes. Televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Indianapolis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 35 per day)
  • Valet parking on site (USD 42 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Free area shuttle up to 1 mi

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–11 AM: USD 5.00-15.00 per person
  • 2 restaurants
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Indoor pool

Family friendly

  • Free area shuttle
  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Languages spoken

  • Spanish

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Pay movies
  • Premium channels
  • Satellite channels
  • TV
  • Video-game console

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

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Policies

Check-in

Check-in from 3:00 PM - 3 AM
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from March 11 2021 to July 31 2021 (dates subject to change):
  • Bar/Lounge(s)
  • Breakfast
  • Daily housekeeping
  • Dining venue(s)
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 5.00 and USD 15.00 per person (approximately)
  • Self parking fee: USD 35 per day
  • Valet parking fee: USD 42 per day (in/out privileges)
  • Refrigerator fee: USD 20 per night
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Crowne Plaza Indianapolis Downtown Union Station
Crowne Plaza Union Hotel Indianapolis Downtown Station
Crowne Plaza Indianapolis Downtown Union Station Hotel
Crowne Plaza Union Station
Crowne Plaza Indianapolis Downtown Union Station

Frequently asked questions

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 505 out of 989 reviews
5 - Excellent 51%
Rating 4 - Good. 293 out of 989 reviews
4 - Good 30%
Rating 3 - Okay. 111 out of 989 reviews
3 - Okay 11%
Rating 2 - Poor. 56 out of 989 reviews
2 - Poor 6%
Rating 1 - Terrible. 24 out of 989 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.3/5

Property conditions & facilities
Write a review

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service
Rooms little dated..property little glum looking. Bar had no a/c and many fans, so noisy and hot. Hotel rooms quite noisy. All staff very nice. Just an aging property.
Stayed 1 night in Jul 2021

3/5 Okay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Payed 244 for the hotel that didn’t ha microwave and had too pay a lot for parking 62 dot
Stayed 1 night in Jul 2021

4/5 Good

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique having train cars for rooms is very cool
Stayed 1 night in Jul 2021

3/5 Okay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The picture of the pool was deceiving. The pool was very small and packed. We could not swim with our little one.
Stayed 1 night in Jun 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was close to where I was attending an event downtown. Valet Parking on the other hand was super expensive.
Stayed 1 night in Jun 2021