My experience at the Continuum in Wyoming was a customer service nightmare. Horrendous Check-In, Invasion of Privacy, and Rude & Unhelpful Staff are what I had to go through. DO NOT STAY HERE if you want to be treated right!
The front desk can’t locate my reservation on their system with my name. I offered to provide my confirmation code but she said no. She found a booking with the same last name and assigned us to a room. We put our luggage down, then soon left. When we returned, the front desk staff said to me “Hey, wait here, I need to talk to you”. I feel like she summoned me! After a long day of travel, my parents were exhausted so I told them to go back to the room first. When my parents got to the room, they were startled as they saw an UNKNOWN PERSON IN OUR ROOM! No hotel uniform or name tag on. THIS IS A VIOLATION OF THE RIGHT TO PRIVACY! However, NO ONE CONTACTED US!
The front desk said they gave us the wrong room and claimed that they couldn’t find our reservation. But I booked through Expedia and paid in full weeks in advance! They never apologized for anything and kept saying this was Expedia’s fault. Regardless, they shouldn't just go into our room without notifying us, and shouldn't have given us a random room in the first place without confirming! Big safety concern! They finally gave us a room when 9 PM approached. As if the initial encounter wasn't off-putting enough, when we called the front desk to ask for additional blankets, they never brought any!