"I wanted to write a fair and honest review of Deja All Inclusive Resort. I understand that Montego Bay is still recovering from the hurricane last year, so I do want to give grace. At the same time, I think it is important for future guests to have realistic expectations. Overall, many of the staff members were friendly, warm, and welcoming. The Waterfalls Restaurant was a highlight of our stay. The food was great, and the staff there were always kind and attentive. However, there were a few disappointing interactions. The young lady who handled tour information was not friendly during any of our encounters and often acted as though we were disturbing her. I tried to give grace, but it was consistent. The checkout experience was also disappointing. The young lady who checked us out did not ask if we needed transportation, so we asked the gentleman at the transportation booth. This seemed to upset her, and she went back and forth with the driver in a way that felt rude and unprofessional. As far as the resort itself, I would not describe Deja as luxury. If you want close beach access, included food and drinks, and overall friendly staff, it may be worth considering. The common areas seemed better maintained than the rooms. I requested a room change due to the bathroom conditions but the second room was not much better. I also felt the website photos may be outdated. I do appreciate the positives, but Deja did not meet my expectations."
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