Ratings based on 416 Verified Reviews

4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from j

Nice resort style hotel near to teddy bear museum

Posted Apr 24, 2017
Got a room upgrade thru Expedia, nice big room. Travelled with family, a recommended hotel in Jeju.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and big like resort

Posted Apr 24, 2017
The hotel is big and luxurious. Do take note however when booked through Expedia you won't be able to enjoy the 10-20% discount in the restaurants or shops normally available for the guests
5 out of 5
by A verified traveler

Posted Aug 20, 2016 on Hotels
넘,편하게 쉴수있는 호텔엿어요. 뷰도 좋았고 직원들도 넘 친절하고... 룸서비스,조식다 훌륭했읍니다.
4 out of 5
Recommended
for Families
by A verified traveler

CONVENIENT

Posted Jul 13, 2016
CONVENIENT IN ACCESSING ATTRACTIONS AROUND THIS AREA.
3 out of 5
by wu from hong kong

family trip at Lotte

Posted Jul 9, 2016 on Hotels
There are a lot of tourist from China, its pretty noisy and busy. some part of the hotel is under rennovation. its almost US$300 / night which is not worthwhile
4 out of 5
Recommended
for Everyone
by A verified traveler from American in Saudi

Nice hotel, but a little crowded

Posted Jul 7, 2016
Pros: room and bathroom features - heated floors, bathroom amenities
Cons: Area around the pool was too small for the number of guests. Getting a chair was impossible.
Location: The hotel is on the south side of Jeju Island. This area has hiking (weather permitting), beaches, and museums.
This is a beautiful hotel, but a little crowded and expensive. The room was clean and comfortable. There is no where near enough seating around the pool. Every chair was taken, at least by a towel, every time we went to the pool. The laser light show was fun, but would be better if if were not the same every night. The food is extremely expensive ($43 for breakfast) but good. The bathroom in our room was very nice with lots of amenities, like heated mirrors, separate tub and shower, and intelligent bidet/toilet.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice but not 5 star

Posted Jul 1, 2016
The hotel is nice but definitely not 5 Star. While the facility and hotel ground is nice the rooms are outdated. The room itself is clean but bathroom didn't feel clean. There was mildew around the bath tub tile. Some big patches of mildew which is just gross. We mostly just used the shower which isn't as bad. Also communication wasn't as easy as in Seoul. Most staff we came across have broken English even the concierge which make asking questions and restaurant suggestions a challenge. Overall the stay was ok. We enjoyed the pool and spa.
5 out of 5
Recommended
for Everyone
by A verified traveler from atlanta

Great hotel, close to beach and attractions

Posted May 24, 2016
Vegas style hotel, daily volcanic water and fire show. Multiple restaurants (Japanese, korean, Italian, and daily buffet for lunch and dinner). Beach is short walk but people stay on resort mostly. Hotel staff is wonderful, korean people are so nice and helpful. Service was great, towels were not quite soft but its a mild criticism. Lunch brunch/buffet near pool is mostly the same as dinner but tons of variety. Some construction near pool. Please note, Expedia rooms are paid in advance and not same rooms as hotel website. We upgraded to nicer rooms with views of pool and gardens.
3 out of 5
by Ziyad

Posted May 15, 2016 on Hotels
Very nice and friendly staff and services but facing a lot of mosquitos in the room and Resturant also too noisy at night time.'
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 13, 2016
Great pool, good food, close to beach with amazing views