Ratings based on 347 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

신라와 비교했을때

Posted Jul 22, 2016
직원은 더 친절, 내부 수영장은 다소 심심. 어차피 제주 여행가서 젤 좋은데 간다고 치면 호텔 롯데 아니면 신라임. 마사지는 호텔 나와서 옆에 있는 건물 마사지샵에서 받는게 훨씬 저렴
4 out of 5
by A verified traveler

CONVENIENT

Posted Jul 13, 2016
CONVENIENT IN ACCESSING ATTRACTIONS AROUND THIS AREA.
4 out of 5
by A verified traveler from American in Saudi

Nice hotel, but a little crowded

Posted Jul 7, 2016
Pros: room and bathroom features - heated floors, bathroom amenities
Cons: Area around the pool was too small for the number of guests. Getting a chair was impossible.
Location: The hotel is on the south side of Jeju Island. This area has hiking (weather permitting), beaches, and museums.
This is a beautiful hotel, but a little crowded and expensive. The room was clean and comfortable. There is no where near enough seating around the pool. Every chair was taken, at least by a towel, every time we went to the pool. The laser light show was fun, but would be better if if were not the same every night. The food is extremely expensive ($43 for breakfast) but good. The bathroom in our room was very nice with lots of amenities, like heated mirrors, separate tub and shower, and intelligent bidet/toilet.
4 out of 5
by A verified traveler from California

Nice but not 5 star

Posted Jul 1, 2016
The hotel is nice but definitely not 5 Star. While the facility and hotel ground is nice the rooms are outdated. The room itself is clean but bathroom didn't feel clean. There was mildew around the bath tub tile. Some big patches of mildew which is just gross. We mostly just used the shower which isn't as bad. Also communication wasn't as easy as in Seoul. Most staff we came across have broken English even the concierge which make asking questions and restaurant suggestions a challenge. Overall the stay was ok. We enjoyed the pool and spa.
5 out of 5
by A verified traveler

온돌룸이 마음에 드는 호텔

Posted Jun 15, 2016
Pros: 룸서비스 / 식당
Cons: 4층에 있는 카페에 초파리가 많이 날려 불편함
아이가 있는 가족 여행객에 제주 롯데호텔 온돌룸 적극 추천합니다. 3박 하는동안 잠투정이 심하 아들이 온돌방에서 이불 펴놓고 자는데 편했습니다. 추가로 수영장과 가까워 좋습니다.
3 out of 5
by A verified traveler from Jeju, Korea

가족들이 이용하기 좋은 수영장이 있는 호텔 비교적 친절한 직원들이 근무하는 호텔

Posted May 31, 2016
호텔 크기나 등급에 비해서 하드웨어의 수준이 많이 떨어집니다. 수영장은 좋은편이나 다른 시설은 거의 낙후되고 스타일이나 전체적인 감각이 마니 떨어집니다. 직원들의 친절함이 그나마 단점을 어느정도 보완하는 점이 위안이 됩니다
5 out of 5
by A verified traveler from atlanta

Great hotel, close to beach and attractions

Posted May 24, 2016
Vegas style hotel, daily volcanic water and fire show. Multiple restaurants (Japanese, korean, Italian, and daily buffet for lunch and dinner). Beach is short walk but people stay on resort mostly. Hotel staff is wonderful, korean people are so nice and helpful. Service was great, towels were not quite soft but its a mild criticism. Lunch brunch/buffet near pool is mostly the same as dinner but tons of variety. Some construction near pool. Please note, Expedia rooms are paid in advance and not same rooms as hotel website. We upgraded to nicer rooms with views of pool and gardens.
3 out of 5
by A verified traveler

한적하면서 편의시설이 주변에 다양하게 갖추어진 호텔

Posted May 6, 2016
아름다운 자연 경관, 주변의 다양한 볼거리, 많은 things to do 등이 가능한 최적의 location. 한가지 아쉬운 점은 호텔이 생긴지 꽤 오래되어 객실이나 건물의 배치 등이 세월의 흔적이남아 있다. 가격에 비해 한 가족이 지내기에는 조금 작은 객실, 주차장에서 객실로의 이동이 불편한 점. 약간 부족한 주차 공간. 호텔 내 쇼핑 시설의 부족. 높은 가격. 그럼에도 불구하고 대체적으로 만족스럽고, 여유가 되면 다시 가고픈 호텔. 친구에게도 적극 추천할 수 있는 곳.
4 out of 5
by A verified traveler

아이들과의 여행 OK!

Posted Apr 22, 2016 on Hotels
제주 롯데호텔의 서비스는 맘에 들었고 시설은 노후됐으나 깨끗한 편입니다. 가족여행으로 간거라 아이들때문에 해온스파가 있는 이 호텔에서 5일 머물렀는데 만족했습니다.
3 out of 5
by A verified traveler

전반적으로 양호하였으나 수영장은 소문에 비하여 실내외 모두 실망스러웠음.

Posted Apr 21, 2016 on Hotels
유아물품 대여서비스 좋았고, 직원들 매우 친절함. 리노베이션 필요하다는 후기 보고 걱정했으나 객실상태 낡긴 했으나 크게 불편할 정도 아님 실내수영장 추가요금까지 받았으나 그에 비하여 실내수영장 유아풀의 수온과 수질은 실망스러운 수준이었고, 해온은 1개 풀만 오픈된 상태로 평일에도 이용인원이 많아 매우 혼잡하였음.