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Overview of Kobe Bay Sheraton Hotel & Towers

Photo gallery

Featured Image
Indoor pool
Indoor pool
Minibar, in-room safe, desk, blackout drapes
Minibar, in-room safe, desk, blackout drapes

Guest reviews

4.4/5 Excellent
547 reviews
Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning
  • Spa
  • Restaurant

Map

Highlights

Popular LocationKobe University16 min drive
Popular LocationPort of Kobe18 min drive
RestaurantSaizeriya12 min walk
RestaurantMcDonald's14 min walk
AirportOsaka (KIX-Kansai Intl.)60 min drive

Choose dates to view prices

  • Room, 2 Twin Beds, Ocean View (Smaller Guest Room)

    Room amenities

    • Ocean view
    • Sleeps 2
    • 2 Twin Beds
    More details
  • Room, Ocean View (Smaller Guest Room, Low Floor)

    Room amenities

    • Ocean view
    • Sleeps 1
    • 1 King Bed
    More details
  • Room, 2 Twin Beds

    Room amenities

    • Sleeps 3
    • 2 Twin Beds
    More details
  • Room, 1 Double Bed, Ocean View (Smaller Guest Room, Mid-Floor)

    Room amenities

    • Ocean view
    • Sleeps 2
    • 1 Double Bed
    More details
  • Room, 1 King Bed, Ocean View, Corner (Larger Guest Room, Mid-Floor)

    Room amenities

    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More details
  • Club Room, 1 Double Bed (Club Lounge & Spa Access Level)

    Room amenities

    • Sea view
    • Sleeps 2
    • 1 Double Bed
    More details
  • Room, 1 Double Bed with Sofa bed, Mountain View

    Room amenities

    • Mountain view
    • Sleeps 2
    • 1 Double Bed and 1 Double Sofa Bed
    More details
  • Room, 2 Twin Beds

    Room amenities

    • Sleeps 2
    • 2 Twin Beds
    More details
  • Room, Mountain View, Corner (Larger Guest Room, Mid-Floor)

    Room amenities

    • Mountain view
    • Sleeps 2
    • 2 Twin Beds
    More details
  • Room, 2 Twin Beds, Ocean View, Corner

    Room amenities

    • Ocean view
    • Sleeps 2
    • 2 Twin Beds
    More details
  • Club Suite, 1 Bedroom, Business Lounge Access (Club Lounge & Spa Level, Larger Suite)

    Room amenities

    • Mountain view
    • Sleeps 2
    • 2 Twin Beds
    More details
  • Club Room, Mountain View (Club Lounge & Spa Access Level)

    Room amenities

    • Mountain view
    • Sleeps 2
    • 2 Twin Beds
    More details

About this area

Kobe

Located in Kobe's Higashinada neighborhood, Kobe Bay Sheraton Hotel & Towers is in the business district and near a train station. Port of Kobe and Rokkosan Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Kobe Oji Zoo and Kidzania Koshien Theme Park. Check out an event or a game at Hanshin Koshien Stadium, and consider making time for Kobe Animal Kingdom, a top attraction not to be missed.

Visit our Kobe travel guide
Map
Popular Location

What's nearby

  • Kobe University - 16 min drive
  • Port of Kobe - 18 min drive
  • Kobe Tower - 18 min drive
  • Kobe International Exhibition Hall - 19 min drive
  • Kobe Animal Kingdom - 22 min drive

Getting around

  • Island Center Station - 1 min walk
  • Kobe Hanshin Sumiyoshi Station - 5 min drive
  • Osaka (KIX-Kansai Intl.) - 60 min drive

Restaurants

  • Kobe Grill — 1 min walk
  • Teppanyaki Kobe Grill — 1 min walk
  • Saizeriya - 12 min walk
  • McDonald's - 14 min walk
  • Marukame Udon - 4 min drive

About this property

Kobe Bay Sheraton Hotel & Towers

Romantic Kobe hotel in Higashinada with 4 restaurants
4 restaurants, an indoor pool, and a nightclub are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 3 bars/lounges, a 24-hour fitness center, and a coffee shop/café. All 270 rooms offer free WiFi and free wired Internet, plus minibars and TVs. Other amenities available to guests include room service, free bottled water, and in-room massages.
Kobe Bay Sheraton Hotel & Towers offers 270 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Televisions come with pay movies. Bathrooms include bathtubs or showers, slippers, bidets, and complimentary toiletries.
This Kobe hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested.
Recreational amenities at the hotel include outdoor tennis courts, an indoor pool, a sauna, and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Services include Thai massages, facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). This service features separate men and women areas. The ryokan bathing area is open from 6:00 AM to midnight.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and transportation

Free self parking
Parking height restrictions apply
24-hour roundtrip airport shuttle (surcharge)
Limo/town car service

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: JPY 3025 for adults and JPY 1815 for children
4 restaurants and 1 coffee shop/café
3 bars/lounges
Room service available

Things to do

24-hour fitness center
2 outdoor tennis courts
Hot springs
Indoor pool
Nightclub
Playground
Sauna
Spa services
Tennis

Family friendly

Dry cleaning service
Indoor pool
Laundry facilities
Playground

Conveniences

Ballroom
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
Porter/bellhop
Tennis lessons
Tour/ticket assistance
Wedding services

Languages spoken

English
Japanese

Business services

1 meeting room
Conference space

Outdoors

BBQ grill(s)
Terrace

Spa

Aromatherapy
Body treatments
Facials
Indoor mineral hot springs (onsen)
Manicures and pedicures
Massage - Thai
Outdoor mineral hot springs (onsen)
Public bath open from 6:00 AM - midnight
Separate men/women areas in public bath

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

More

Designated smoking areas

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Heating

Bathroom

Bathtub or shower
Bidet
Free toiletries
Hair dryer
Shampoo
Soap
Toilet paper

Entertainment

Pay movies
TV

Food and drink

Free bottled water
Minibar

More

Access via exterior corridors
Desk
In-room massage
Phone
Safe
Slippers

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property doesn't offer after-hours check-in
24-hour airport shuttle service is available
Fees may apply; contact the property in advance to get details

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome

Property payment types

American ExpressDiners ClubJCB InternationalMastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: JPY 3025 for adults and JPY 1815 for children (approximately)
  • Airport shuttle fee: JPY 1800 per person (one way)
  • Airport shuttle fee per child: JPY 900

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Reservations are required for massage services, spa treatments, and private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply

Property is also known as

Kobe Bay Sheraton Hotel & Towers
Kobe Bay Sheraton Towers
Kobe Bay Sheraton Hotel
Kobe Sheraton
Sheraton Kobe
Kobe Bay Sheraton Hotel Towers
Kobe Sheraton & Towers Kobe
Kobe Bay Sheraton Hotel & Towers Kobe
Kobe Bay Sheraton Hotel & Towers Hotel
Kobe Bay Sheraton Hotel & Towers Hotel Kobe

Frequently asked questions

Can I cancel my reservation for free at Kobe Bay Sheraton Hotel & Towers and receive a full refund?
Yes, Kobe Bay Sheraton Hotel & Towers offers free cancellation on select room rates, because flexibility matters! Please refer to Kobe Bay Sheraton Hotel & Towers cancellation policy on our site for more details about any exclusions or requirements.
Does this hotel have a pool?
Yes, this property has an indoor pool.
Is this hotel pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Kobe Bay Sheraton Hotel & Towers?
Self parking is free at this property.
What time is check-in at this hotel?
Check-in is from 3 PM–midnight. After-hours check-in is not available.
What time is check-out at this property?
Check-out is at noon.
Does this property provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of JPY 1800 per person applies.
Where is this hotel located?
Located in Higashinada, this spa hotel is within a 15-minute walk of Kobe Fashion Museum and Dekapathos. Hakutsuru Sake Brewery Museum is 2 mi (3.2 km) away. Island Center Station is only a 2-minute walk and Island Kitaguchi Station is 8 minutes.

Guest reviews

4.4
Excellent
5 - Excellent
287
4 - Good
209
3 - Okay
42
2 - Mediocre
4
1 - Poor
5
4.5
Cleanliness
4.4
Service and Staff
4.1
Amenities
4.3
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No room service which waa disappointing for a 4 STAR hotel . Staff very friendly and attentive.

Stayed 2 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel. Great service.

Staff were very friendly and helpful. Free Pyjamas and free mobile phone while staying is a great bonus. Nice little restaurant near reception that is handy to wait at until check in time. Lovely staff there too!

Stayed 1 night in Jun 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is in good location for stay over before my cruise trip. To and from KIX airport is also convinence. Need more time to communicate with hotel staff for a non Japanese speaking cutomer. Yet, they have been very helpful. It will be our best choice if we visit Kobe again.

Stayed 1 night in May 2019

4/5 Good

  • Liked: Staff & service, amenities, property conditions & facilities

Nice hotel. Big room but the facility is getting old.

Stayed 2 nights in Apr 2018

4/5 Good

    This traveler didn’t leave comments with their review
    Stayed 2 nights in Apr 2019