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Kobe Bay Sheraton Hotel & Towers

Photo gallery for Kobe Bay Sheraton Hotel & Towers

Indoor pool
Indoor pool
Room, 1 Twin Bed, Non Smoking, Corner (Larger, Mid-Floor) | Minibar, in-room safe, desk, blackout drapes
Deluxe Room, 1 Twin Bed, Non Smoking, Mountain View | Minibar, in-room safe, desk, blackout drapes
Deluxe Room, 1 Twin Bed, Non Smoking, Mountain View | Minibar, in-room safe, desk, blackout drapes

Overview of Kobe Bay Sheraton Hotel & Towers

Kobe Bay Sheraton Hotel & Towers

4.0 star property

8.8/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
2-13 Kouyoucho-naka, Higashinada-ku, Kobe, Hyogo-ken, 658-0032

Explore the area

  • Popular LocationKobe Fashion Museum5 min walk
  • Popular LocationKobe City Koiso Memorial Museum of Art8 min walk
  • Popular LocationDekapathos10 min walk
  • AirportOsaka (KIX-Kansai Intl.)60 min drive

Room options

About this area


Kobe Bay Sheraton Hotel & Towers is located in Higashinada, a neighborhood in Kobe, and is in the entertainment district and near a train station. Ikuta Shrine and Kitano Ijinkan Street are local landmarks, and some of the area's activities can be experienced at Port of Kobe and Rokkosan Ski Area. Universal Studios Japan and Osaka Aquarium Kaiyukan are also worth visiting.

What's nearby

  • Kobe Fashion Museum - 5 min walk
  • Kobe City Koiso Memorial Museum of Art - 8 min walk
  • Dekapathos - 10 min walk
  • Hakutsuru Sake Brewery Museum - 4 min drive
  • Ashiya Beach - 7 min drive

Getting around

  • Island Center Station - 1 min walk
  • Kobe Hanshin Sumiyoshi Station - 5 min drive
  • Kansai Intl. Airport (KIX) - 60 min drive


  • Saizeriya - 9 min walk
  • Awajiya - 4 min drive
  • Higashinada Shokudo - 4 min drive
  • Marugame Seimen - 4 min drive
  • さかばやし - 4 min drive

About this property

Kobe Bay Sheraton Hotel & Towers

4-star hotel located in Higashinada
A nightclub, a roundtrip airport shuttle, and an indoor mineral hot spring (onsen) are just a few of the amenities provided at Kobe Bay Sheraton Hotel & Towers. For some rest and relaxation, visit the sauna, and indulge in a facial, a body treatment, or a Thai massage. Be sure to enjoy a meal at any of the 4 onsite restaurants, which feature French cuisine and more. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and a coffee shop/cafe.
You'll also enjoy the following perks during your stay:
  • An indoor pool
  • Free self parking
  • Buffet breakfast (surcharge), hot springs on site, and 2 outdoor tennis courts
  • Limo/town car service, an electric car charging station, and a porter/bellhop
  • Guest reviews give good marks for the overall value, pool, and location
Room features
All 270 rooms offer comforts such as air conditioning, as well as perks like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with tubs or showers and bidets
  • Heating, daily housekeeping, and desks


English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Daily buffet breakfast available for a fee: JPY 3,025 for adults and JPY 1,815 for children
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Garden Cafe (Buffet)
  • Kobe Grill
  • Matsukaze
  • Suikyoen
  • Teppanyaki Kobe Grill

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • Hot springs
  • Indoor pool
  • Nightclub
  • Playground
  • Sauna
  • Tennis lessons

Family friendly

  • Indoor pool
  • Laundry facilities
  • Playground
  • Soundproofed rooms


  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting room


  • Barbecue grill
  • Terrace


  • Aromatherapy
  • Facials
  • Hot springs
  • In-room massages
  • Indoor mineral hot springs (onsen)
  • Manicures/pedicures
  • Outdoor mineral hot springs (onsen)
  • Public bath open from 6:00 AM - midnight
  • Separate men/women areas in public bath
  • Thai massages


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Elevator
  • Grab bar in bathtub
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Raised toilet seat
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant


  • Ballroom
  • Comprehensive recycling policy
  • Designated smoking areas
  • No plastic drinking straws
  • No plastic stirrers

Room amenities


  • Bedsheets provided
  • Blackout drapes


  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels


  • Pay movies
  • TV

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar


  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Similar properties

See similar properties



Check-in from 3 PM - midnight
Minimum check-in age - 18


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities or services will be unavailable from January 23 2023 to March 2 2023 (dates subject to change):
  • One of the dining venues
The property will be renovating from December 6 2022 to March 5 2023 (completion date subject to change). The following areas are affected:
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk


Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: JPY 3025 for adults and JPY 1815 for children (approximately)
  • Airport shuttle fee: JPY 1800 per person (one way)
  • Airport shuttle fee per child: JPY 900

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services, spa treatments, and private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply

Property is also known as

Kobe Bay Sheraton Hotel & Towers
Kobe Bay Sheraton Towers
Kobe Bay Sheraton Hotel
Kobe Sheraton
Sheraton Kobe
Kobe Bay Sheraton Hotel Towers
Kobe Sheraton & Towers Kobe
Kobe Bay Sheraton Hotel & Towers Kobe
Kobe Bay Sheraton Hotel & Towers Hotel
Kobe Bay Sheraton Hotel & Towers Hotel Kobe

Frequently asked questions

Does Kobe Bay Sheraton Hotel & Towers have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Kobe Bay Sheraton Hotel & Towers?

As of Feb 1, 2023, prices found for a 1-night stay for 2 adults at Kobe Bay Sheraton Hotel & Towers on Feb 5, 2023 start from $136.42, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Kobe Bay Sheraton Hotel & Towers pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Kobe Bay Sheraton Hotel & Towers?

Self parking is free at this property.

What time is check-in at Kobe Bay Sheraton Hotel & Towers?

Check-in is from 3 PM - midnight. After-hours check-in is not available.

What time is check-out at Kobe Bay Sheraton Hotel & Towers?

Check-out is at noon.

Does Kobe Bay Sheraton Hotel & Towers provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of JPY 1800 per person applies.

Where is Kobe Bay Sheraton Hotel & Towers located?

Located in Higashinada, this spa hotel is 0.2 mi (0.4 km) from Kobe Fashion Museum and 2 mi (3.3 km) from Hakutsuru Sake Brewery Museum. Kobe University and Hyogo Prefectural Museum of Art are also within 6 mi (10 km). Island Center Station is only a 2-minute walk and Island Kitaguchi Station is 8 minutes.




Rating 10 - Excellent. 308 out of 588 reviews" "
" "10 - Excellent 52%
Rating 8 - Good. 219 out of 588 reviews" "
" "8 - Good 37%
Rating 6 - Okay. 49 out of 588 reviews" "
" "6 - Okay 8%
Rating 4 - Poor. 5 out of 588 reviews" "
" "4 - Poor 1%
Rating 2 - Terrible. 7 out of 588 reviews" "
" "2 - Terrible 1%




Staff & service




Property conditions & facilities




10/10 Excellent


Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall Sheraton experience was great. The staff offers great service and the establishment, albeit a little outdated, has everything a high-end hotel needs to have. The perks such as the breakfast and the afternoon lounge coupons were enormously helpful and are the primary reasons I would reconsider going back to Kobe Bay Sheraton in the future.
Stayed 1 night in Aug 2022

8/10 Good


Stayed 2 nights in Mar 2022

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Amenities
Disliked: Staff & service
Stayed 2 nights in Jul 2021

4/10 Poor


Disliked: Cleanliness, staff & service
Understaffed due to COVID-19?
The onsen was well-maintained and I enjoyed it. However, the room was not prepared and checked in advance. For example, the window was open. Items in the room were not fully inspected after the previous guest checked out, which made me really uncomfortable owing to the current COVID-19 situation. I stayed at a club room, but the lounge was crowded and people were talking loudly without wearing masks. The hotel staff did not say anything. I doubt if I would consider going back to stay at the same hotel again.
Stayed 1 night in Feb 2021

10/10 Excellent


Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No room service which waa disappointing for a 4 STAR hotel . Staff very friendly and attentive.
Stayed 2 nights in Feb 2020

10/10 Excellent


Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel. Great service.
Staff were very friendly and helpful. Free Pyjamas and free mobile phone while staying is a great bonus. Nice little restaurant near reception that is handy to wait at until check in time. Lovely staff there too!
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in good location for stay over before my cruise trip. To and from KIX airport is also convinence. Need more time to communicate with hotel staff for a non Japanese speaking cutomer. Yet, they have been very helpful. It will be our best choice if we visit Kobe again.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel. Big room but the facility is getting old.
Stayed 2 nights in Apr 2018

8/10 Good

Verified traveler

Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioner was out w