Kobe Bay Sheraton Hotel & Towers is located in Higashinada, a neighborhood in Kobe, and is in the entertainment district and near a train station. Ikuta Shrine and Kitano Ijinkan Street are local landmarks, and some of the area's activities can be experienced at Port of Kobe and Rokkosan Ski Area. Universal Studios Japan and Osaka Aquarium Kaiyukan are also worth visiting.
Kobe City Koiso Memorial Museum of Art - 8 min walk
Dekapathos - 10 min walk
Hakutsuru Sake Brewery Museum - 4 min drive
Ashiya Beach - 7 min drive
Getting around
Island Center Station - 1 min walk
Kobe Hanshin Sumiyoshi Station - 5 min drive
Kansai Intl. Airport (KIX) - 60 min drive
Restaurants
Saizeriya - 9 min walk
Awajiya - 4 min drive
Higashinada Shokudo - 4 min drive
Marugame Seimen - 4 min drive
さかばやし - 4 min drive
About this property
Kobe Bay Sheraton Hotel & Towers
4-star hotel located in Higashinada
A nightclub, a roundtrip airport shuttle, and an indoor mineral hot spring (onsen) are just a few of the amenities provided at Kobe Bay Sheraton Hotel & Towers. For some rest and relaxation, visit the sauna, and indulge in a facial, a body treatment, or a Thai massage. Be sure to enjoy a meal at any of the 4 onsite restaurants, which feature French cuisine and more. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and a coffee shop/cafe.
You'll also enjoy the following perks during your stay:
An indoor pool
Free self parking
Buffet breakfast (surcharge), hot springs on site, and 2 outdoor tennis courts
Limo/town car service, an electric car charging station, and a porter/bellhop
Guest reviews give good marks for the overall value, pool, and location
Room features
All 270 rooms offer comforts such as air conditioning, as well as perks like free WiFi and safes.
Other conveniences in all rooms include:
Bathrooms with tubs or showers and bidets
Heating, daily housekeeping, and desks
Languages
English, Japanese
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Social distancing
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.
Property amenities
Internet
Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet
Parking and transportation
Free self parking on site
Electric car charging station on site
Wheelchair-accessible parking available
Height restrictions apply for onsite parking
24-hour roundtrip airport shuttle (surcharge)
Limo/town car service
Food and drink
Daily buffet breakfast available for a fee: JPY 3,025 for adults and JPY 1,815 for children
3 bars/lounges
4 restaurants
A coffee shop/cafe
Restaurants on site
Garden Cafe (Buffet)
Kobe Grill
Matsukaze
Suikyoen
Teppanyaki Kobe Grill
Things to do
2 outdoor tennis courts
24-hour gym
Hot springs
Indoor pool
Nightclub
Playground
Sauna
Tennis lessons
Family friendly
Indoor pool
Laundry facilities
Playground
Soundproofed rooms
Conveniences
24-hour front desk
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Change of towels on request
Concierge services
Daily housekeeping
Dry cleaning/laundry service
Porter/bellhop
Tour and ticket assistance
Wedding services
Business services
Conference space
Meeting room
Outdoors
Barbecue grill
Terrace
Spa
Aromatherapy
Facials
Hot springs
In-room massages
Indoor mineral hot springs (onsen)
Manicures/pedicures
Outdoor mineral hot springs (onsen)
Public bath open from 6:00 AM - midnight
Separate men/women areas in public bath
Thai massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
The following facilities or services will be unavailable from January 23 2023 to March 2 2023 (dates subject to change):
One of the dining venues
The property will be renovating from December 6 2022 to March 5 2023 (completion date subject to change). The following areas are affected:
Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.
We have included all charges provided to us by the property.
Optional extras
Fee for buffet breakfast: JPY 3025 for adults and JPY 1815 for children (approximately)
Airport shuttle fee: JPY 1800 per person (one way)
Airport shuttle fee per child: JPY 900
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Reservations are required for massage services, spa treatments, and private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Property is also known as
Kobe Bay Sheraton Hotel & Towers
Kobe Bay Sheraton Towers
Kobe Bay Sheraton Hotel
Kobe Sheraton
Sheraton Kobe
Kobe Bay Sheraton Hotel Towers
Kobe Sheraton & Towers Kobe
Kobe Bay Sheraton Hotel & Towers Kobe
Kobe Bay Sheraton Hotel & Towers Hotel
Kobe Bay Sheraton Hotel & Towers Hotel Kobe
Frequently asked questions
Does Kobe Bay Sheraton Hotel & Towers have a pool?
Yes, this property has an indoor pool.
How much does it cost to stay at Kobe Bay Sheraton Hotel & Towers?
As of Feb 1, 2023, prices found for a 1-night stay for 2 adults at Kobe Bay Sheraton Hotel & Towers on Feb 5, 2023 start from $136.42, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Kobe Bay Sheraton Hotel & Towers pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Kobe Bay Sheraton Hotel & Towers?
Self parking is free at this property.
What time is check-in at Kobe Bay Sheraton Hotel & Towers?
Check-in is from 3 PM - midnight. After-hours check-in is not available.
What time is check-out at Kobe Bay Sheraton Hotel & Towers?
Check-out is at noon.
Does Kobe Bay Sheraton Hotel & Towers provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of JPY 1800 per person applies.
Where is Kobe Bay Sheraton Hotel & Towers located?
Located in Higashinada, this spa hotel is 0.2 mi (0.4 km) from Kobe Fashion Museum and 2 mi (3.3 km) from Hakutsuru Sake Brewery Museum. Kobe University and Hyogo Prefectural Museum of Art are also within 6 mi (10 km). Island Center Station is only a 2-minute walk and Island Kitaguchi Station is 8 minutes.
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The overall Sheraton experience was great. The staff offers great service and the establishment, albeit a little outdated, has everything a high-end hotel needs to have. The perks such as the breakfast and the afternoon lounge coupons were enormously helpful and are the primary reasons I would reconsider going back to Kobe Bay Sheraton in the future.
Schoni
Stayed 1 night in Aug 2022
8/10 Good
Richard
Mar 29, 2022
Richard
Stayed 2 nights in Mar 2022
6/10 Okay
Verified traveler
Traveled with family and small children
Jul 30, 2021
Liked: Amenities
Disliked: Staff & service
朝食ビュッフェでオムレツを提供する年配のシェフが威圧感があり怖かった。
Verified traveler
Stayed 2 nights in Jul 2021
4/10 Poor
Minako
Feb 12, 2021
Disliked: Cleanliness, staff & service
Understaffed due to COVID-19?
The onsen was well-maintained and I enjoyed it. However, the room was not prepared and checked in advance. For example, the window was open. Items in the room were not fully inspected after the previous guest checked out, which made me really uncomfortable owing to the current COVID-19 situation. I stayed at a club room, but the lounge was crowded and people were talking loudly without wearing masks. The hotel staff did not say anything. I doubt if I would consider going back to stay at the same hotel again.
Staff were very friendly and helpful. Free Pyjamas and free mobile phone while staying is a great bonus. Nice little restaurant near reception that is handy to wait at until check in time. Lovely staff there too!
The hotel is in good location for stay over before my cruise trip. To and from KIX airport is also convinence. Need more time to communicate with hotel staff for a non Japanese speaking cutomer. Yet, they have been very helpful. It will be our best choice if we visit Kobe again.