Dara Samui Beach Resort - Adult Only

We requested extra pillows and towels, as it is extraordinarily hot and humid on this island. They would only give us a couple extra towels. Other than this issue that we had every day of our stay, everyone else was very nice and accommodating.

Cockroach infested room, staff sprayed insecticide and insisted we stayed because "the insecticide is safe", and refused to move us to a new room. Horrible attitude and service. We took a picture of the cockroach as it was crawling and called the hotel IMMEDIATELY. One guy came in, looked around, searched on the floor and was shocked by something he saw underneath the TV cabinet. He leaves and returns within 5 minutes and starts to spray INSECTICIDE in our ENTIRE room. He tells us everything is ok and expects us to sleep there. A front desk lady comes in and translates that the insecticide is safe and not to worry. The cockroach was not even the problem because we understand we are staying in a tropical island where cockroaches are normal. The problem is when you spray a room of "SAFE" insecticide and tell us to stay. We obviously refuse to sleep there for the night. 1.) Front desk lady tells us to GO TO THE BEACH at 10PM and walk around a bit and come back. We refuse. 2.) Front desk lady tells us to sleep in the room because other rooms are fully. We refuse. A quick google on a few websites tell us some rooms, yes more expensive rooms, are available. After 1-2 hours of arguing and going back and forth we were moved to a room with an extremely dirty bathroom, broken TV, and broken refrigerator. Next day, we got "upgraded" to a new room. Thats great, thanks, but the entire attitude of the staff and carelessness for the well-being of customer is unbearable.