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Novotel Krakow Centrum

Photo gallery for Novotel Krakow Centrum

Daily buffet breakfast (PLN 69 per person)
Fitness facility
View from property
Standard Room, 2 Twin Beds | Hypo-allergenic bedding, minibar, in-room safe, desk
BBQ/picnic area

Overview of Novotel Krakow Centrum

UNESCO Sustainable Travel Pledge

Novotel Krakow Centrum

4.0 star property

9.0/10 Wonderful

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
ul. Tadeusza Kosciuszki 5, Kraków, Lesser Poland, 30-105

Guests rated this location 8.4/10 - Very Good

Explore the area

  • Popular LocationWawel Castle12 min walk
  • Popular LocationHoly Trinity Church15 min walk
  • Popular LocationMain Market Square15 min walk
  • AirportKraków (KRK-John Paul II - Balice)20 min drive

Room options

About this area


Located on the riverwalk, Novotel Krakow Centrum is in Kraków City Centre, a neighborhood in Kraków. National Museum and Oskar Schindler Factory are cultural highlights, and some of the area's notable landmarks include Wawel Castle and Cloth Hall. Looking to enjoy an event or a game while in town? See what's going on at Tauron Arena Kraków. Guests appreciate the hotel's location for the sightseeing.

What's nearby

  • Dragon's Den - 9 min walk
  • Wawel Castle - 12 min walk
  • Wawel Cathedral - 13 min walk
  • Holy Trinity Church - 15 min walk
  • Main Market Square - 15 min walk

Getting around

  • Wieliczka Station - 12 min drive
  • John Paul II - Balice Airport (KRK) - 20 min drive


  • Winkiel - 4 min walk
  • Karczma Smil'y - 1 min walk
  • Salvator Espresso Bar - 2 min walk
  • Golonkarnia - 4 min walk
  • Przystanek Pierogarnia - 8 min walk

About this property

Novotel Krakow Centrum

4-star eco-friendly hotel located in Kraków City Centre
Located close to Wawel Castle and National Museum, Novotel Krakow Centrum provides a marina, a roundtrip airport shuttle, and a terrace. Treat yourself to a body treatment, a manicure/pedicure, or a massage at the onsite spa. The onsite restaurant, Novo Square, features international cuisine. Enjoy the gym, as well as activities like kayaking. Stay connected with free in-room WiFi, and guests can find other amenities such as a playground and an arcade/game room.
Other perks include:
  • An indoor pool
  • Buffet breakfast (surcharge), bike rentals, and self parking (surcharge)
  • Express check-out, a 24-hour front desk, and tour/ticket assistance
  • Luggage storage, barbecue grills, and multilingual staff
  • Guest reviews say great things about the helpful staff
Room features
All 198 rooms boast comforts such as 24-hour room service and laptop-compatible safes, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
  • Hypo-allergenic bedding and free rollaway/extra beds
  • Bathrooms with tubs or showers and free toiletries
  • 32-inch LCD TVs with satellite channels
  • Wardrobes/closets, electric kettles, and daily housekeeping

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.


English, French, German, Italian, Polish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Covered self parking on site (PLN 80 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends; PLN 69 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Novo Square

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Canoeing
  • Full-service spa
  • Gym
  • Indoor pool
  • Kayaking
  • Library
  • Playground
  • Sauna
  • Scooter/moped rentals
  • Steam room

Family friendly

  • Arcade/game room
  • Free rollaway/extra bed
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms


  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Conference center (1,572 square feet of space)
  • Meeting rooms


  • Barbecue grill
  • Marina
  • On a river
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant


  • Smoke-free property

Room amenities


  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed
  • Hypo-allergenic bedding


  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels


  • 32-inch Smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar


  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Similar properties



Check-in from 4:00 PM - anytime
Express check-in available
Minimum check-in age: 18


Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets allowed for an extra charge of PLN 40 per accommodation, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately PLN 69 per person
  • Airport shuttle fee: PLN 90 per vehicle (one-way)
  • Covered self parking fee: PLN 80 per day
  • Pet fee: PLN 40 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Centrum Krakow
Krakow Centrum
Krakow Novotel
Krakow Novotel Centrum
Novotel Krakow Centrum Hotel
Novotel Centrum Hotel Krakow
Novotel Centrum Krakow
Novotel Krakow
Novotel Krakow Centrum
Accor Krakow Centrum
Novotel Krakow Centrum Hotel Krakow
Novotel Krakow Centrum Hotel
Novotel Krakow Centrum Kraków
Novotel Krakow Centrum Hotel Kraków

Frequently asked questions

Does Novotel Krakow Centrum have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Novotel Krakow Centrum?

As of Mar 31, 2023, prices found for a 1-night stay for 2 adults at Novotel Krakow Centrum on Apr 2, 2023 start from $106.02, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Novotel Krakow Centrum pet-friendly?

Yes, pets are allowed at this property. There's a fee of PLN 40 per accommodation, per night. Service animals are exempt from fees.

How much is parking at Novotel Krakow Centrum?

Self parking is available for PLN 80 per day.

What time is check-in at Novotel Krakow Centrum?

Check-in is from 4:00 PM - anytime.

What time is check-out at Novotel Krakow Centrum?

Check-out is at noon.

Does Novotel Krakow Centrum provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of PLN 90 per vehicle applies.

Where is Novotel Krakow Centrum located?

This family-friendly Kraków hotel is located on the riverwalk, within a 15-minute walk of National Museum, Wawel Castle, and ICE Krakow Congress Centre. Main Market Square and Cloth Hall are also within 1 mi (2 km).




Rating 10 - Excellent. 552 out of 994 reviews" "
" "10 - Excellent 56%
Rating 8 - Good. 370 out of 994 reviews" "
" "8 - Good 37%
Rating 6 - Okay. 54 out of 994 reviews" "
" "6 - Okay 5%
Rating 4 - Poor. 14 out of 994 reviews" "
" "4 - Poor 1%
Rating 2 - Terrible. 4 out of 994 reviews" "
" "2 - Terrible 0%




Staff & service




Property conditions & facilities




10/10 Excellent


Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really close to Wawel Castle and the river. It is a short walk to the old town. The hotel itself is clean and tidy, the swimming pool is good.

10/10 Excellent


Stayed 1 night in Dec 2022

2/10 Terrible


Stayed 2 nights in Oct 2022

6/10 Okay


Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice hotel far from center, under construction
The hotel is nice and stuff is friendly but the hotel is not close to old town by walk, and there is a noise of construction all day long. Paid parking is available. Breakfast is nice.
Stayed 2 nights in Sep 2022

10/10 Excellent


Stayed 3 nights in Aug 2022

10/10 Excellent


Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Novotel Krakow
A modern, clean and friendly hotel in a great location. Only a short walk to the old town and Krakow's main attractions. Amazing breakfast with plenty of choice. The pool was great fun for the kids and a nice way to relax in the evening after a day of exploring. Would stay here again!
Stayed 3 nights in Aug 2022

8/10 Good


Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and well run, clean hotel. The pool was full of kids, which is great if you have a family. (I was the grumpy lone swimmer dodging beach balls). The hotel is a short walk from town but cabs are plentiful and cheap via Uber and Bolt to the main square and surrounding areas. Breakfast was good (no bacon for some reason) and the posh fair trade shampoos and body creams of my previous stays at Novotel were no longer available post pandemic. Excellent coffee. It’s a well run hotel and is known, so tour operators do picks up with no quibble. I’ll come again. As my son said, Kraków is a fairy tale.
Stayed 7 nights in Aug 2022

8/10 Good

jean noel

Stayed 3 nights in Aug 2022

10/10 Excellent


Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All good except that the hotel didn't have USB charger for our phone. We have to come down the lobby to charge our phone. This is a must to have in a hotel.
Stayed 2 nights in Jul 2022

10/10 Excellent


Stayed 3 nights in Jul 2022