During arrival at SCL, Latam staff held my baggage with out giving me the information. I waited for a staff member to help me for 1 hour. Not only was my flight delayed, I missed my connection flight and had to wait for my luggage for more than an hour. I finally arrived at the hotel at 2:33AM. This was unacceptable. In addition, during arrival at JFK, it took 40 minutes for us passengers to begin receiving our baggage.
The friendly Latin staff on and off the plane was the most helpful. I really like the meals even though the food isn't great, it's nice to have something to tide you over. An overall great flying experience.
Our flight actually had to turn around and go back to the departure city. It was annoying and time-consuming, but they really took care of us by offering a very nice hotel room, dinner, and transportation to and from the airport for our entire flight.
Very impressive airline!
perfect flight in difficult days
Thank you for a pleasant experience
All eas excellent.
Great experience over all except for the bumpy ride.Thx.Will try to fly again.
I lost my stylus to my tablet on the plane. The entire staff heled my find it. I really appreciated it!
Knowing ahead of time that I needed ~2h in Lima for my connection, and that I only had 1.5h, encouraged me to ask staff to help. And they did! Thank you all!
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