Ratings based on 396 Verified Reviews

3.6 out of 5
64% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 30, 2017
Stayed here for a weekend & it was the perfect spot. Anything you could want or need within a 5 mile radius of the hotel. Perfect weekend get away.
1 out of 5
by A verified traveler from little rock

Posted Oct 22, 2017
Location: Check into he Staybridge Suites next door.
Will never stay in a best western again. Ever! Would rather sleep in car. P
Comment from Hotel Management
Oct 24, 2017 by Aleah A, Hotel Management
Dear Claire, Thank you for taking the time to provide us with feedback on our services. We value your feedback and apologize for the inconvenience.
2 out of 5
by A verified traveler from cabot AR

The "non smoking " room

Posted Oct 17, 2017
The non-smoking room stunk to high heaven. It's still in my nostrils today. The Saturday morning desk clerk was rude and lazy. Kitchen staff was great as was housekeeping and pool area.
Comment from Hotel Management
Oct 20, 2017 by Aleah A, Hotel Management
Dear Rex, Thank you for taking the time to provide feedback on our services. I apologize on behalf of myself and my team that we did not exceed your expectations. We do hope you will allow us the opportunity to serve you better next time. Have a blessed day
3 out of 5
Recommended
for Everyone
by A verified traveler from Baton Rouge, LA

Facilities were adequate but not exceptional.

Posted Oct 16, 2017
Pros: Location.
Cons: See above.
Location: Near other hotels.
Key access to exterior door is not intuitive; signage would be helpful ("place key flat against black portion of the sensor"). I had to signal someone from inside to let me in. Breakfast: Bacon could be cooked until crisp (it was limp and overly greasy). Waffle makers were a nice touch though. Although it is a local thing, cane syrup would have been much appreciated. Because someone (maybe previous guests' children) had changed TV inputs), I had to get desk clerk to get TV working. Checking that the TV starts when "ON" button is pressed, probably should be a checklist item.
1 out of 5
by A verified traveler from new orleans, LA

Don’t bother with management.

Posted Oct 9, 2017
My family and I had to evacuate for hurricane Nate. We were ordered to leave our parish the morning Nate was suppose to arrive. We had to move West and found this hotel in Lafayette. On our way our car got a flat and I tried to call them as soon as it happened because I didn’t think we would make it. Our family called nearby hotels to hopefully get inside before the hurricane hit. We had to leave our car on the road and hike with what we can carry to any hotel that would take us. Thanks for not understanding our situation management and taking our money during this time of emergency. We had to pay for two nights at two different hotels at the same time.
Comment from Hotel Management
Oct 15, 2017 by Aleah A, Hotel Management
Dear Xuan, On behalf of myself and my team I sincerly apologize for any inconvenience at our establishment. I am not familiar with your situation, please feel free to contact me so we may get this issue resolved for you. Sincerly, General Manager
3 out of 5
by A verified traveler from arlington, tx

Room was big

Posted Sep 22, 2017
Pros: Room was clean
Cons: More training on front clerks
The staff were really bad. It took almost 30 minutes to check in. Don't think the clerk knew what she was doing, constantly going back to talk to someone. Took long time to check out. Asked for a later checkout and she said the most she could do was 30 minutes. Never encountered this anywhere we have stayed. Very unpleasant to deal with.
Comment from Hotel Management
Sep 25, 2017 by Aleah A, Hotel Management
Dear Anonymous, We would like to thank you for your feedback on our services. I apologize for any inconvenience you experienced during your stay with us. We do hope to serve you better next time. Have a great day
3 out of 5
by A verified traveler from Atlanta Ga

In Louisiana for Weekend too much family

Posted Sep 12, 2017 on CheapTickets
Hotel nice structure .Please train staff ,Custoner service is very very negative. That is exactly why we will not return . Food horrible burned breakfast ,watery eggs .We went to buy breakfast . There is no need to build a beautiful building with negative staff !!!!!!!!! PLEASE TRAIN TO BE COURTEOUSV,SMILE & NOT COMMUNICATE WITH EACH OTHER INSTEAD OF ATTENDING TO GUEST
Comment from Hotel Management
Sep 15, 2017 by Aleah A, Hotel Management
Dear Wanda, Thank you for taking the time to provide us with your feedback. We apologized for the inconvenience. Have a great day!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, great staff

Posted Aug 23, 2017
Work trip. Everything was great!.................................... ..............
Comment from Hotel Management
Sep 15, 2017 by Aleah A, Hotel Management
Dear Anonymous, Thank you for your feedback on our services. We hope to see you again soon, have a great day!
1 out of 5
by A verified traveler

Awful Experience

Posted Aug 23, 2017
Room smelled, people were being snuck in to the pool so we had no room to swim, only gave us 3 towels for six of us, continuously questioned how many we had in the room even though reservation said 6, room was never cleaned throughout the weekend, all trash cans were overflowing, we were given wrong statement at check out -my name someone else's credit card, fridge was broken, staff was rarely at front desk then argued when I said I was waiting 20 min because suddenly none of our room keys worked. Horrible experience!
Comment from Hotel Management
Aug 28, 2017 by Aleah A, Hotel Management
Dear Shellie, We would like to offer you our sincerest apologies that your expectations were not met during your stay. We hope you will allow us the opportunity to serve you better one day. Thank you for your feedback, have a great day!
2 out of 5
by Paula

This traveler left a rating score only Posted Aug 18, 2017 on Hotels