In a great setting, but hotel is very dated.
Posted Jul 18, 2016
Check-in was 3pm; upon checking in at 6:30 we were told the room wasn't ready (?!). Our wait was only ~10 minutes for someone to 'double-check for cleanliness'...but we wondered why that wasn't done earlier? One of the curtains was hanging down off of the rod, and the light in the bathroom didn't work. The phone didn't work when I tried to call the front desk to report it, so I had to use my cell phone. A maintenance guy appeared with a light bulb for the bathroom--it was the kind you use in a lamp, and not a fluorescent tube. Later the front desk called to ask if we could get by without a light for the night because they couldn't get the fluorescent tube until the next morning. When I said we definitely needed a light in the bathroom, the maintenance guy came back with a desk lamp to use, in the meantime. There was a thunderstorm that evening, and the rain came pouring through the glass ceiling into the pool and on the pool deck. In the morning, there was a rush for the continental breakfast right around the same time. The waffle set-up should have been in a different location because everyone was in line waiting to make waffles, and crowded in front of the other food that was out. It was hard for the staff to get through, to replenish everything.