3/5 Okay
Verified traveler
1 Jul 2020
Liked: Room comfort
Worst St. Regis Experience
Unhappy about:
I required ‘higher floor’ when I made the booking and they put me on the G/F at a corner with no sunlight and with no privacy where you would see some staff walking by out of the windows from time to time. I went back to the receptionist to complain and she told me that she was actually ‘doing me a favor’ to have put me in that room... ??
The desk area in the room had cigarette smell and the bathroom had some urine odor. Given I was tired from my flight so I accepted the night and went for a shower, then the shower room freaking flooded!
I put on ‘Do Not Disturb’ mode before bedtime, then a housekeeping lady called me at 9:15am and asked if she could clean the room... ?
Fried chicken at the bar was dry like paper and the waitstaff were under service and insincere.
I went to the spa to find out more details about the treatments. No one was at the reception. I sat there and waited for 10mins still no one showed up.
Happy about:
I talked to another receptionist and the next day he changed my room to the 6/F with sunlight (yay!) and I could confirm that the previous room was some broken backup room - even the glass doors separating the shower and toilet stalls were removed! And the TV had no signal.
In-room dining service was good and efficient.
In-house clinic with a responsible Chinese doctor.
Conclusion:
It’s such a pity when the brand and the hardware is there, but some frontline staff needs some serious training.
Stayed 4 nights in Jun 2020