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3.6 / 5Good
1,334 reviews


  • Free WiFi
  • Breakfast included
  • Restaurant
  • Business Services


What's nearby

  • Popular Location
    O2 Arena
    9 min drive
  • Popular Location
    South Park
    10 min drive
  • Restaurant
    Bus #490
    2 min walk
  • Restaurant
    So! Restaurant Bar
    8 min walk
  • Airport
    London (LCY-London City)
    4 min drive

Choose dates to view prices

Book online or call:

  • Room (The Mansion from Home)

    Room Amenities

    • City view
    • Sleeps 4
    • 1 Double Bed and 1 Twin Bed
    More details
  • Room, Connecting Rooms (The Interconnecting Queen)

    Room Amenities

    • City view
    • Sleeps 2
    • 1 Queen Bed
    More details
  • Room (The Queen)

    Room Amenities

    • City view
    • Sleeps 2
    • 1 Queen Bed
    More details
  • Room (The Duet)

    Room Amenities

    • City view
    • Sleeps 2
    • 2 Twin Beds
    More details
  • Room (The Home from Home)

    Room Amenities

    • City view
    • Sleeps 2
    • 1 Double Bed
    More details

About this area


Located in London's Docklands neighborhood, ibis Styles London Excel is near the airport and near a metro station. The area's natural beauty can be seen at St. James Park and Russell Square, while O2 Arena and Tower of London are cultural highlights. Looking to enjoy an event or a game? See what's going on at Excel Exhibition Centre or London Stadium.

Popular Location

What's nearby

  • O2 Arena - 9 min drive
  • South Park - 10 min drive
  • Tower of London - 11 min drive
  • Tower Bridge - 11 min drive
  • Liverpool Street - 12 min drive

Getting around

  • Custom House for ExCel Station - 1 min walk
  • London West Ham Station - 4 min drive
  • London (LCY-London City) - 4 min drive


  • Restaurant — 1 min walk
  • Cafe — 1 min walk
  • Bus #490 - 2 min walk
  • So! Restaurant Bar - 8 min walk
  • Top 1 Forever - 9 min walk

About this property

ibis Styles London Excel

3-star London hotel in Docklands, walk to Excel Exhibition Centre
A restaurant, a bar/lounge, and a coffee shop/café are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include self parking, coffee/tea in a common area, and dry cleaning. All 305 rooms offer free WiFi, pillowtop beds, and flat-screen TVs. Room service, coffee makers, and hair dryers are among the other amenities available to guests.
Ibis Styles London Excel offers 305 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. Flat-screen televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hair dryers.
This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Property amenities


Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Self parking: GBP 15.00 per day
Electric car charging station

Food and drink

Free continental breakfast available daily 6:30 AM–10 AM
1 restaurant and 1 coffee shop/café
1 bar
Room service available
Coffee/tea in common area(s)

Family friendly

Children's club (surcharge)
Dry cleaning service
Free cribs/infant beds
Laundry facilities


Free newspapers in lobby
Front-desk safe

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance

Languages spoken


Business services

Meeting rooms


BBQ grill(s)


If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Wheelchair-accessible path of travel
Wheelchair-accessible parking


Smoke-free property
TV in lobby

Room amenities


Free cribs/infant beds
Pillow-top mattress


Free toiletries
Hair dryer


Flat-screen TV

Food and drink

Coffee/tea maker


Connecting rooms available
Iron/ironing board



Check-in time starts at 2 PM


Check-out before 11 AM

Renovations and closures

The property will be renovating from 10 January 2019 to 31 May 2020 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.


  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free cribs (infant beds)!

Property payment types

American Express

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Self parking fee: GBP 15.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Property is also known as

  • ibis Styles Excel
  • ibis Styles Excel Hotel
  • ibis Styles Excel Hotel London
  • ibis Styles Excel London
  • ibis Styles London
  • ibis Styles London Excel
  • London Excel ibis Styles
  • London ibis Styles Excel
  • Custom Hotel London
  • Custom House Hotel London
  • Ibis Styles London Excel England
  • ibis Styles London Excel Hotel
  • ibis Styles London Excel Hotel
  • ibis Styles London Excel London
  • ibis Styles London Excel Hotel London

Frequently asked questions

5 - Excellent
4 - Good
3 - Okay
2 - Mediocre
1 - Poor
Service and Staff
Property condition


  • Liked: Cleanliness, staff & service
  • Disliked: Amenities, property conditions & facilities

Lovely staff but the room had no hot water in the sink and no heating so a heater was provided. We also had to change rooms and the key lock was broken. The staff were really nice but let down by the corporation.

Stayed 4 nights in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

pub was recommended for food, 1st night good, second night asked for two different meals and got a sorry were not doing that tonight not enough people ask for it, if this is so, then why have something on the menu you cannot provide. poor service on that and false advertising, or misleading info on the menu.

Stayed 5 nights in Dec 2019

4/5 Good

  • Liked: Cleanliness
  • Disliked: Staff & service, amenities

The hotel is undergoing renovations. Wide selection on the breakfast buffet. Very near the train station. Rooms and bed are cleaned but the hotel staff not very pleasant.

Stayed 1 night in Dec 2019


  • Disliked: Staff & service, property conditions & facilities

The hotel itself was nice enough, the pub restaurant attached to the hotel was nice enough average pub-style food. The room was freezing and helpfully the window had also been left open. Asked for the heating to be looked at as it was blowing out cold air. The hotel has a texting system for faults, the heating was not looked at. At breakfast, we heard a member of staff saying the heating is broken. Duvet was quite thin almost a summer duvet,so we slept in our hoodies.

Stayed 2 nights in Dec 2019


  • Disliked: Staff & service

Location to the O2 was convenient and easily accessible from the LDR

Stayed 1 night in Dec 2019

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