Lustin Chalets

"I am writing regarding a serious issue with my recent reservation. While booking for my birthday, I selected the date 23/02, but due to an error during the booking process, the reservation was unexpectedly changed to 23/03. As I returned from Lisbon on the same day, I arrived very late and immediately explained the situation at reception. I kindly requested a correction of the date, as the mistake did not reflect my original intent and was clearly visible when comparing the reservation details. Unfortunately, the receptionist was unhelpful and refused to assist. Instead, I was charged a full, more expensive rate than my initial booking — and without breakfast, which made this situation even more disappointing. This turned what should have been a special birthday moment into a very unpleasant experience. I respectfully request: A reimbursement of the price difference, or A full or partial refund, or A credit/voucher for a future stay under the original conditions. I trust this matter can be resolved fairly and swiftly, as this situation does not reflect the level of service I expected. Thank you in advance for your attention. I look forward to your response."

"Easy to find the shuttle with directions. There quickly. Swiftly to room. Thank you"

"All great including breakfast "

"Lovely location."

"There’s a casino inside "

"Very nice room, close to the city center. Breakfast was more than ok! Friendly staff!!"

"Everything was perfect. Amazing room, friendly staff, very good breakfast and restaurant ! "

"The room had 3 issues: 1. The water kept turning off which wasn't great whilst mid shower. 2. The water was sometimes brown when it did turn back on 3. The bed was extremely loud and squeaky. Every time I moved, my 8 month old would get disturbed. The breakfast was nice and it was a clean place with beautiful views. But im not sure i would stay here again. The staff could have given us something to make up for the water issue instead of pretending like it wasn't happening (until i mentioned it at checkout). "

"The staff were kind and helpful. The location is okay, a walkable distance to the historic city center. The water and heating were poor: Water temperature varied constantly in the shower. The fan was noisy and we had to keep a window open for cool, fresh air. No fridge. I would not recommend it for couples or for a long stay."