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H10 Puerta de Alcalá

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Seasonal outdoor pool
Seasonal outdoor pool
Seasonal outdoor pool
Terrace/Patio

Overview of H10 Puerta de Alcalá

H10 Puerta de Alcalá

4 out of 5

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

  • Popular LocationPuerta de Alcala9 min walk
  • Popular LocationGran Via Street18 min walk
  • Popular LocationPrado Museum19 min walk
  • AirportMadrid (MAD-Adolfo Suarez Madrid-Barajas)21 min drive

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About this area

Madrid

Located in Madrid's Salamanca neighborhood, H10 Puerta de Alcalá is in the city center and near a metro station. Royal Palace of Madrid and Principe Pio are notable landmarks, and the area's natural beauty can be seen at El Retiro Park and Madrid Rio. Madrid Wax Museum and Madrid Zoo Aquarium are not to be missed. Guests love the hotel's convenience to public transportation: Principe de Vergara Station is just steps away and Retiro Station is 5 minutes by foot.
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Popular Location

What's nearby

  • Puerta de Alcala - 9 min walk
  • WiZink Center - 12 min walk
  • National Library - 12 min walk
  • Gran Via Street - 18 min walk
  • Prado Museum - 19 min walk

Getting around

  • Principe de Vergara Station - 2 min walk
  • Madrid Recoletos Station - 10 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 21 min drive

Restaurants

  • Alcala Restaurant — 1 min walk
  • El Pimiento Verde — 3 min walk
  • La Paloma — 3 min walk
  • Kabuki Wellington — 4 min walk
  • La Colonial de Goya — 4 min walk

About this property

H10 Puerta de Alcalá

Eco-friendly Madrid hotel in Salamanca, walk to El Retiro Park
A restaurant, a bar/lounge, and a coffee shop/café are available at this smoke-free hotel. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a snack bar/deli, a 24-hour business center, and a conference center are onsite. All 138 soundproofed rooms feature free WiFi and minibars. For entertainment, flat-screen TVs come with digital channels, and guests can also appreciate comforts like pillow menus and down comforters.
H10 Puerta de Alcalá offers 138 accommodations with minibars and safes. Each accommodation is individually furnished. Beds feature down comforters. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

Green / Sustainable Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Follows industry cleaning and disinfection practices of European Holiday Home Association (EHHA - Europe)

Social distancing

Contactless check-in
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 between stays
Social distancing measures in place

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking
  • Electric car charging station on site

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10 AM: EUR 22 for adults and EUR 11 for children
  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • Free daily reception
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Conference center (1076 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path of travel

More

  • Living plant wall
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • Cable/satellite channels
  • Flat-screen TV

Food and drink

  • Coffee/tea filters (reusable)
  • Minibar

More

  • Desk
  • Eco-friendly cleaning products provided
  • Individually furnished
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Soundproofing

Similar properties

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Madrid
Madrid
Salamanca
Salamanca
Hotel
Hotel
Pool
Pool
Washer and dryer
Washer and dryer
Business friendly
Business friendly
Guest rating 4.5+
Guest rating 4.5+
4 star
4 star

Policies

Check-in

Check-in from 2:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The property’s pool will be closed occasionally due to private events on the terrace.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 22 for adults and EUR 11 for children (approximately)
  • Self parking fee: EUR 31 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May to September
Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms

Property is also known as

NH Alcalá
H10 Puerta de Alcalá Hotel
NH Alcalá Madrid
NH Puerta Alcalá Hotel Madrid
NH Puerta Alcalá Hotel
NH Puerta Alcalá Madrid
NH Puerta Alcalá
Nh Alcala Hotel Madrid
H10 Puerta Alcalá Hotel Madrid
H10 Puerta Alcalá Hotel
H10 Puerta Alcalá Madrid
H10 Puerta Alcalá
H10 Puerta de Alcalá Madrid
H10 Puerta de Alcalá Hotel Madrid

Frequently asked questions

4.5
Wonderful
Rating 5 - Excellent. 223 out of 377 reviews
5 - Excellent 59%
Rating 4 - Good. 126 out of 377 reviews
4 - Good 33%
Rating 3 - Okay. 23 out of 377 reviews
3 - Okay 6%
Rating 2 - Poor. 4 out of 377 reviews
2 - Poor 1%
Rating 1 - Terrible. 1 out of 377 reviews
1 - Terrible 0%

4.6/5

Cleanliness

4.5/5

Staff & service

4.5/5

Amenities

4.5/5

Property conditions & facilities
Write a review

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 6 nights in Mar 2021

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel!! Me encantó el servicio, la ubicación y el hotel en general!
Stayed 3 nights in Feb 2021

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020

4/5 Good

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable
Lovely hotel, very comfortable, great location. Service was very slow in the bar and at reception, especially considering the prices.
Stayed 3 nights in Aug 2020

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice terrace, very clean, well recommended. Parking is a rip off at 31 Euros/day
Stayed 1 night in Aug 2020