Hotel Fenix Gran Meliá - The Leading Hotels of the World

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Terrace/patio
Terrace/patio
Premium bedding, down comforters, minibar, in-room safe
Premium bedding, down comforters, minibar, in-room safe

Overview of Hotel Fenix Gran Meliá - The Leading Hotels of the World

UNESCO Sustainable Travel Pledge

Hotel Fenix Gran Meliá - The Leading Hotels of the World

5.0 star property

4.6/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • -hour vacancy between guest room stays
  • Hand sanitizer provided
Map
Hermosilla 2, Madrid, Madrid, 28001

Explore the area

  • Popular LocationNational Library5 min walk
  • Popular LocationPuerta de Alcala11 min walk
  • Popular LocationPlaza de Cibeles11 min walk
  • AirportMadrid (MAD-Adolfo Suarez Madrid-Barajas)19 min drive

Choose dates to view prices

About this area

Madrid

Near a metro station, Hotel Fenix Gran Meliá - The Leading Hotels of the World is in Salamanca, a neighborhood in Madrid with great shopping. The area's natural beauty can be seen at El Retiro Park and Madrid Rio, while Prado Museum and Royal Palace of Madrid are cultural highlights. Looking to enjoy an event or a game while in town? See what's going on at Santiago Bernabeu Stadium.

What's nearby

  • National Library - 5 min walk
  • Puerta de Alcala - 11 min walk
  • Plaza de Cibeles - 11 min walk
  • U.S. Embassy - 14 min walk
  • Gran Via Street - 15 min walk

Getting around

  • Colon Station - 4 min walk
  • Madrid Recoletos Station - 5 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 19 min drive

Restaurants

  • Platea Madrid - 2 min walk
  • Le Pain Quotidien - 2 min walk
  • Ten Con Ten - 3 min walk
  • Rocambolesc - 3 min walk
  • Tomate - 3 min walk

About this property

Hotel Fenix Gran Meliá - The Leading Hotels of the World

Luxury Madrid hotel in Salamanca, near El Retiro Park
Along with a full-service spa, this smoke-free hotel has a restaurant and a health club. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a rooftop terrace are onsite.
Hotel Fenix Gran Meliá - The Leading Hotels of the World offers 203 accommodations with DVD players and minibars. Beds feature down comforters and premium bedding. A pillow menu is available. 37-inch plasma televisions come with satellite channels. Bathrooms include bathtubs or showers with deep soaking bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a health club.
THA ROOM has 3 treatment rooms including rooms for couples. Services include facials and body treatments.

The spa is open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.
The property is a member of the Leading Hotels of the World.

Languages spoken

English, French, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Stay Safe with Meli� (Meli�)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for No between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 35.00 per day)
  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Breakfast available for a fee: EUR 30 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Restaurant Caray
  • DRY Martini

Things to do

  • Fitness center
  • Full-service spa

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • 24-hour business center
  • Conference space (1292 square feet)
  • Meeting room

Outdoors

  • Rooftop terrace

Spa

  • 3 treatment rooms
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Massages
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom

Entertainment

  • 37-inch plasma TV
  • DVD player
  • Satellite channels

Food and drink

  • Minibar

More

  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Recycling
  • Slippers
  • Soundproofing
  • Turndown service

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Policies

Check-in

Check-in from 3 PM - midnight
Express check-in

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 30 per person (approximately)
  • Airport shuttle fee: EUR 105 per vehicle (one way)
  • Self parking fee: EUR 35.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

Gran Melia Fenix Hotel
Gran Melia Fenix Hotel Madrid
Gran Melia Fenix Madrid
Gran Melia Hotel Madrid
Gran Melia Madrid

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 690 out of 990 reviews
5 - Excellent 70%
Rating 4 - Good. 227 out of 990 reviews
4 - Good 23%
Rating 3 - Okay. 56 out of 990 reviews
3 - Okay 6%
Rating 2 - Poor. 10 out of 990 reviews
2 - Poor 1%
Rating 1 - Terrible. 7 out of 990 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.7/5

Staff & service

4.4/5

Amenities

4.5/5

Property conditions & facilities

4.4/5

Eco-friendliness

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in a great location and still has the old world charm that many others miss
Stayed 4 nights in Jun 2022

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great service. Would stay again. Location is great too.
Stayed 4 nights in Jun 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in center of the city. Friendly reception staff and took care of the needs.
Stayed 1 night in May 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel within 15 mins of most sights in Madrid
Stayed 3 nights in May 2022

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in May 2022