Everyone from the property manager to the domestic staff were friendly and helpful beyond our expectations. House is beautiful, well maintained and the kitchen is stocked with all you should need for food prep. Our experience was mostly positive, but we were surprised to find out that our energy usage warranted such a large fee. If the expectation is that no matter what you do, there will be a fee for energy, that should be stated at the beginning and the property owner should be clear about what to expect. We were very conservative with our use of the A/C units and had fewer guests than anticipated so our energy usage should have been under whatever they considered reasonable.