Not Good Enough, I won't be back
Posted Jun 27, 2016 on Hotels
The biggest issue I had was at reception. I was asked if I would like to pay on checkin or checkout. As I was on training, I said checkout. The receptionist asked me for the card I'd be using to pay. However, what they do is 'pre-authorise' your room rate - £65 PLUS an extra £10! I pointed out to her that this was effectively taking payment, which she denied and I got no satisfaction from her on it. When I checked my bank account online, the money had been deducted from my account - £75. When I went to check out the fun really started. The same girl went to put through a total of £84.95. I pointed out that she had already "pre-authorised" £75 which had been deducted so she should only put through the balance. She said the machine would do it in such a way that only another £9.95 would be deducted but I didn't believe her, and rightly so because my bank thankfully would not allow the double charge to go through. The 'pre-authorised' amount was only going to be 'unblocked' ('refunded' is the ACTUAL word), in 3-5 working days! So a total of £159.95 was going to be deducted. Because AIB wouldn't let the double charge go through, she had to call THEIR bank to resolve, and ended up 'completing' the 'pre-authorised' payment and didn't charge me my extras as a gesture (this is after a massive standoff in reception and me being informed my card had been 'declined' in front of colleagues who were on the training course), which wasn’t correct.