on arrival we were informed there was no hot water until the next day and we could go somewhere else if we wanted. I had just traveled 5 hours and there were no other places last minute. The bed had long black hair on pillow cases, dirty used qtip on the bathroom floor beside the garbage barrel., The microwave smelled like bad food, couldn't use pool much because there was a class going on in it.. then so many people were in it after I think because there was no hot water until the next day around 3 or 4 PM. I feel we should have at least gotten 1/2 off for the first day and a discount on the second. Totally unacceptable.