Maraka Vacations from $1,315

The hallmark of the hotel is the staff. Amazing friendliness, very accommodative and made us feel very much at home. Hotel overall was convenient and did justice to our stay. Check in was delayed for at least 45 minutes. It didn’t appear to be busy at the reception. Restaurant: Dinner was quite good with a well planned menu. Much variety and on point when it came to taste. Desserts could be better as seemed to be in the same spectrum. Breakfast could have been better on quality. Rooms were good sized, beds with average comfort. TV remote did not work but didn't really use it. Bathroom was well equipped. Showers with good pressure and wonderful hot water. Could have better utility for hanging towels and hooks for cloth storage. Would like to come back and enjoy the hospitality again.

The staff was great, but overall the hotel could use some improvement. There was a bit of a language barrier, and at times certain English words were not fully understood, which is understandable but did create some minor challenges. The spa was fantastic, and the massages were truly excellent. Breakfast was also outstanding—very well organized and enjoyable. I was especially appreciative of how smoothly the airport pickup was coordinated. That said, the hotel could improve the quality of its bedding. Unfortunately, the pillows appeared to be moldy, holes which was quite unpleasant. Addressing this would greatly enhance the overall guest experience.

Very spacious property even when near full occupancy. Staff always attentive and going extra mile. Good choice of food at buffet.

Friendly Staff , Clean spacious rooms

Decent quality 3 star hotel on negombo seafront. Nice garden facing the beach and great views of sunsets. Guests were a mixed crowd of locals and foreign tourists. Check in process was slow and inefficient. Staff seemed to struggle to process a group booking ahead of us and told us to wait. This took more than half hour. The older lady who showed us to our room incorrectly told us that there was no room service. Her younger male colleague confirmed there was room service and said he was frustrated with this older ladies capability to do her job. We struggled on our first night as the air con didn't work. The maintenance staff struggled to fix the issue and we had to be moved. Many of the sockets were not to the current Sri Lankan /UK standard. In other words they were the 3 round pin sockets.. Buffet on the saturday was very good and wide ranging. Sunday was a lot worse, we think it may have been cos there were less guests All in all a mixed bag but the staff are reasonably friendly, garden is nice. Rooms need updating but compared to some so called 4 star rival hotels i would say this place is decent value for money.