“Pleasant welcome & clean room.
Negatives:
Tiny tv
English Bfast poor quality ingredients
10.30am booking out not acceptable ..particularly when paying £493 for 3 nights & then having to pay an extra £25 to book out at 12.
A shame because staff all very friendly but obviously let down by greedy owners.”
“This is the worst hotel I’ve ever stayed so far by hotel.com bookings!
No customer service at all!!! We all had to wait so long for someone to come out of the front office for checking in! And they were not in mood of helping their customers, everything were turned down and ‘NO’! One of the guests had no choice but changed to Double-tree immediately after checked in!
The frost desk simply doesn’t answer any calls fm rooms, they just said ‘will call u back’ and hanged up, but never called back.……
“The outlook, surrounding and location is good. The hotel lobby and corridors to guest rooms are good decorated, however the interior of guest rooms are quite old fashion and seems haven't gone through any renovation of modernisation. The furnitures and TV are very old fashion. The cleaniness of carpet and armchairs are not up to hotel standard that causing you reluctant to step on the carpet and rest in the armchairs.
Moreover, due to the dirty carpet in the room, I needed to request for a pair……