the quality is declining
Posted Oct 21, 2016
we have been to this hotel for at least 9-10 times over the past 17 years, unfortunately the quality of service and the hotel itself has declined over the past few years, specifically after the change of the ownership. The pools and landscape are not maintained as before, Their biggest slide was closed, the smaller slides were poorly maintained, and the Hotel staff, specially the front desk, were not as professional and friendly as they used to be. The rooms in the past were turned down every night, but now we had to request it, and even in spite of requesting it to be done during the entire stay, it was hit and miss. Even the quality of food was below the standard we were used to at this hotel. This has been one of our most favorite hotels ever, and the main reason we frequently visited Maui. For the first time ever, after leaving the hotel, we talked about going to other hotels in Maui or visiting other islands. Granted we may be too over critical because we love this hotel and know how it used to be, but I still needed to let both the hotel management and visitors be aware that things are not the same as before.