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Overview of Infinity Hotel Makkah

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Minibar, in-room safe, desk, rollaway beds
Minibar, in-room safe, desk, rollaway beds
Minibar, in-room safe, desk, rollaway beds
Minibar, in-room safe, desk, rollaway beds

Infinity Hotel Makkah

5 out of 5

3.9/5 Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air Conditioning
  • Restaurant
  • Business Services
  • Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Explore the area

    Popular LocationWell of Zamzam13 min walk
    Popular LocationKing Fahad Gate14 min walk
    Popular LocationAbraj Al-Bait Towers15 min walk

Choose dates to view prices

Executive Room, 1 King Bed

  • 463 sq ft
  • Sleeps 3
  • 1 King Bed

Family Room, City View

  • 560 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Standard Twin Room, City View

  • 280 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

Standard Room, City View

  • 280 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Standard Triple Room, 3 Twin Beds

  • 301 sq ft
  • City view
  • Sleeps 3
  • 3 Twin Beds

Standard Quadruple Room

  • 323 sq ft
  • Sleeps 5
  • 4 Twin Beds

Deluxe Suite, City View

  • 710 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

About this area

Mecca

Located in Mecca, Infinity Hotel Makkah is in the historical district. Great Mosque of Mecca and Kaaba are notable landmarks, and travelers looking to shop may want to visit Makkah Mall.
Popular Location

What's nearby

  • Well of Zamzam - 13 min walk
  • Great Mosque of Mecca - 14 min walk
  • King Fahad Gate - 14 min walk
  • Abraj Al-Bait Towers - 15 min walk
  • Kaaba - 15 min walk

Restaurants

  • All Day Dinning — 1 min walk
  • Turkish — 1 min walk
  • Chicken Broast — 5 min walk
  • Al Farough — 12 min walk
  • Chicken Broast — 15 min walk
View in a map

About this property

Infinity Hotel Makkah

5-star luxury hotel near Great Mosque of Mecca
This smoke-free hotel features 3 restaurants, a coffee shop/café, and 24-hour room service. Free WiFi in public areas and free valet parking are also provided. Additionally, a business center, meeting rooms, and concierge services are onsite. All 810 rooms offer free WiFi, 24-hour room service, and TVs with cable channels. Minibars, coffee makers, and free bottled water are among the other amenities available to guests.
Infinity Hotel Makkah offers 810 accommodations with minibars and safes. Televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • 3 restaurants and 1 coffee shop/café
  • 24-hour room service

Family friendly

  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage

Languages spoken

  • Arabic
  • English
  • Urdu

Business services

  • 2 meeting rooms
  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Roll-in shower

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Shower
  • Towels

Entertainment

  • Cable channels
  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Safe

Policies

Check-in

Check-in from 4:00 PM - 7:30 PM
Minimum check-in age - 18

Check-out

Check-out before 2 PM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property is closed between August 15 and September 30.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for SAR 100.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: SAR 250 per vehicle (one way)
  • Rollaway bed fee: SAR 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Couples wishing to share a room must provide proof of marriage
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Up to 2 children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property

Property is also known as

Infinity Hotel Makkah
Infinity Makkah
Infinity Hotel Makkah Mecca
Infinity Makkah Mecca
Infinity Hotel Makkah Hotel
Infinity Hotel Makkah Mecca
Infinity Hotel Makkah Hotel Mecca

Frequently asked questions

Is Infinity Hotel Makkah pet-friendly?
No, pets are not allowed at this property.
How much is parking at Infinity Hotel Makkah?
Self parking and valet parking are free at this property.
What time is check-in at Infinity Hotel Makkah?
Check-in is from 4:00 PM - 7:30 PM.
What time is check-out at Infinity Hotel Makkah?
Check-out is at 2 PM.
Does Infinity Hotel Makkah provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of SAR 250 per vehicle applies.
Where is Infinity Hotel Makkah located?
Situated in the historical district, this luxury hotel is within a 15-minute walk of Well of Zamzam, Great Mosque of Mecca, and Abraj Al-Bait Towers. Kaaba and King Fahad Gate are also within 15 minutes.
3.9
Good
Rating 5 - Excellent. 46 out of 112 reviews
5 - Excellent 41%
Rating 4 - Good. 33 out of 112 reviews
4 - Good 29%
Rating 3 - Okay. 16 out of 112 reviews
3 - Okay 14%
Rating 2 - Poor. 5 out of 112 reviews
2 - Poor 4%
Rating 1 - Terrible. 12 out of 112 reviews
1 - Terrible 11%

4.2/5

Cleanliness

3.7/5

Staff & service

3.9/5

Amenities

4.0/5

Property conditions & facilities

3/5 Okay

Happy face iconLiked: Cleanliness, staff & service, room comfort
I booked the king size bed.when I got there they give us 2 twin size bed then I have to go and ask them to change to king size.the front desk didn’t speak English so it was so hard to make him understand
Stayed 3 nights in Feb 2020

1/5 Terrible

Traveled with partner
Happy face iconLiked: Cleanliness, amenities, property conditions & facilities
Sad face IconDisliked: Staff & service
This is a nice hotel. Good position and amenities. Clean and well serviced. Rooms are spacious and plenty of tea/coffee. Food is also very good. However. During our stay there was a fire and the hotel was evacuated. This wasn’t the hotels fault, but their attitudes, service and people skills were absolutely shocking. Very rude, uncaring and no inclination at all as to the stress and position of hundreds of guests left stranded in a foreign country. All they were concerned about was dodging refunds and getting the situation sorted in their favour for as cheap as possible. Staff had no clue what they were doing and the management were all hiding in back rooms avoiding the situation. I shudder to think what would have happened if the fire had been during the night because the management procedures were shambolic.
Stayed 3 nights in Jan 2020

1/5 Terrible

Traveled with family
Sad face IconDisliked: Staff & service, property conditions & facilities, room comfort
Hard time at Infinity Hotel
It was the hardest experience we have ever had. Since we arrived, the reception wasn't warm, we spent more than 1.5 hours running between the booking office and the reception counter because of the wrong booking information, in order to get family rooms. Then after reaching the rooms, one was acceptable for us but the 2nd was below expectations, as no sofa , no bad for a 3rd member of a family. The 1st night I slept on the floor. On Friday afternoon, the hotel caught fire and the Civil Defense intervened to save the situation, thanks for God, there were no human casualties. We spent the rest of the day, outside the hotel. Then after sunset the civil defense give his report and ordered to evacuate the hotel to save human lives and avoid any risk of a new fire. Hajj and Umrah Committee started evacuating the hotel guests to other hotels, where still having vacancies، even they downgraded to 3 & 4 Star hotels in order to find them a place to sleep for that night As it was high season, most of the hotels were fully booked and many guests spent their night sleeping in the lobbies. We slept badly , waiting for the sunrise to prepare ourselves to return to our city Riyadh. Morning we praied
Stayed 2 nights in Jan 2020

3/5 Okay

Traveled with family
Generally good
1) I booked two non-smoking Deluxe suits, one for 2 adults and the other for 3 adults and one child. Both suits should have one king bed and accommodation for the third adult and one child in the second suit. Howevrr, when we artived we were given one king size suit and the other was smoknig suit with 3 single (twin beds) which can barely accommodate one adult each. When we asked about the child, we were told that he does not count. And since they have no child cotte, if we wanted to have a bed for the cild we would have to pay 60 SAR for each night, that is 180 SAR for the 3 nights, which we ended dping because no we you can accommodate anything more than one adult on the provided beds. 2) The AC in the room on 7th floor makes very loud noice when it turns on. 3) There is no routine house keeping, you need to ask for it 4) The breakfast is good. Had a lot of varieties of food. 5) The Haram is at least 10 minutes away, the Kaba takes a lot more time to reach depending on the congestion. Going from Haram to the hotel is uphill walk and can be a challenge if you are older. 6) There is shopping and restaurants around the hotels. 7) The staff are generally helpful.
Stayed 3 nights in Dec 2019

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay.
Good Hotel. Service 10th floor exceptional. Restaurant good. Must provide shuttle bus cause return way steep for old age. AC hard sometimes.
Stayed 4 nights in Dec 2019

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