Holiday Inn Express Melbourne Southbank, an IHG Hotel

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Premium bedding, pillowtop beds, in-room safe, desk
Premium bedding, pillowtop beds, in-room safe, desk
Premium bedding, pillowtop beds, in-room safe, desk
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Overview of Holiday Inn Express Melbourne Southbank, an IHG Hotel

Holiday Inn Express Melbourne Southbank, an IHG Hotel

4.0 star property

4.4/5 Excellent

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Air conditioning
  • Restaurant
  • Gym
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
Map
35-47 City Road, Southbank, VIC, 3006

Explore the area

  • Popular LocationCrown Casino and Entertainment Complex14 min walk
  • Popular LocationMelbourne Central18 min walk
  • Popular LocationSt Kilda Road18 min walk
  • AirportMelbourne, VIC (MEL-Tullamarine)22 min drive

Choose dates to view prices

About this area

Melbourne

Holiday Inn Express Melbourne Southbank, an IHG Hotel is located in Melbourne Central Business District, a neighborhood in Melbourne, and is in the entertainment district and near the boardwalk. Regent Theatre and Princess Theatre are cultural highlights, and travelers looking to shop may want to visit Collins Street and Melbourne Central. Looking to enjoy an event or a game? See what's going on at Rod Laver Arena or Melbourne Cricket Ground.

What's nearby

  • Eureka Tower - 2 min walk
  • Australian Centre for the Moving Image - 8 min walk
  • Crown Casino and Entertainment Complex - 14 min walk
  • Melbourne Central - 18 min walk
  • St Kilda Road - 18 min walk

Getting around

  • Flinders Street Station - 7 min walk
  • Melbourne Central Station - 19 min walk
  • Melbourne Airport (MEL) - 22 min drive

About this property

Holiday Inn Express Melbourne Southbank, an IHG Hotel

4-star Melbourne hotel in Melbourne Central Business District, walk to Federation Square
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a snack bar/deli, a 24-hour business center, and a coffee shop/cafe are onsite.
Holiday Inn Express Melbourne Southbank, an IHG Hotel offers 345 accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 49-inch Smart televisions come with premium cable channels. Bathrooms include showers with hydromassage showerheads, complimentary toiletries, and hair dryers.

This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.

Languages spoken

English, Italian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (AUD 35 per night; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Free continental breakfast available 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Coffee/tea in common area(s)

Restaurants on site

  • Great Room Restaurant

Things to do

  • 24-hour fitness center

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • 24-hour business center
  • Meeting rooms - 4

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 49-inch Smart TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Soundproofing
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Self parking fee: AUD 35 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Holiday Inn Express Melbourne Southbank Hotel
Hotel Holiday Inn Express Melbourne Southbank Southbank
Southbank Holiday Inn Express Melbourne Southbank Hotel
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Holiday Inn Express Melbourne Southbank Hotel
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Holiday Inn Express Melbourne Southbank Southbank
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Express Melbourne Southbank
Holiday Inn Express Melbourne Southbank
Holiday Inn Express Melbourne Southbank, an IHG Hotel Hotel
Holiday Inn Express Melbourne Southbank, an IHG Hotel Southbank

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 82 out of 139 reviews
5 - Excellent 59%
Rating 4 - Good. 41 out of 139 reviews
4 - Good 29%
Rating 3 - Okay. 8 out of 139 reviews
3 - Okay 6%
Rating 2 - Poor. 3 out of 139 reviews
2 - Poor 2%
Rating 1 - Terrible. 5 out of 139 reviews
1 - Terrible 4%

4.7/5

Cleanliness

4.6/5

Staff & service

4.3/5

Amenities

4.6/5

Property conditions & facilities

4.4/5

Eco-friendliness

1/5 Terrible

Business traveler
Waited 1 hour to check in, then told at 7pm room wasn’t ready, couldn’t check in until 10pm! Disgraceful Will never stay here again
Stayed 1 night in May 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found this property affordable with a great location and great service
Stayed 2 nights in Apr 2022

2/5 Poor

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
$10 surcharge for room service to actually be brought to your room, each time you order (staff won’t ask, they will TELL you to come pick up your food). All the amenities in the room were bare eg. instant coffee sachets, tissues, soap. Unbelievably stingy. Reception staff were extremely curt, borderline rude. Absolutely will not be back.
Stayed 2 nights in Apr 2022

2/5 Poor

Liked: Cleanliness, property conditions & facilities
Comedy of errors, long queue when checking it, but apparently it was due to system crashing, there didn’t seem to be enough staff to deal with problem. Initially given a room on 11th floor, put my key in the door and found two people wrapped in towels on the bed, don’t know who was more shocked! Room on 13th floor clean, TV remote missing, two bath towels only, no bath mat or hand towel (maybe the occupants of 11th floor room had them). A couple of wine glasses on shelf would have been handy. Key to room didn’t work on returning to room on second day of stay. Breakfast was fine though, reasonable choice, filling.
Stayed 2 nights in Mar 2022

3/5 Okay

Stayed 1 night in Mar 2022