Room type

Standard Twin Room

Max Occupancy: 2 guests (up to 1 child, 1 infant)

Standard Queen Room

Max Occupancy: 2 guests (up to 1 child, 1 infant)

Superior Twin Room

Max Occupancy: 3 guests (up to 2 children, 2 infants)

Superior King Room

Max Occupancy: 3 guests (up to 2 children, 2 infants)

Standard Queen Room

Max Occupancy: 2 guests (up to 1 child, 1 infant)

Get an overview of this hotelFamily-friendly Melbourne hotel in Melbourne CBD, walk to Bourke Street Mall


This family-friendly Melbourne hotel is located in the entertainment district, within a 5-minute walk of QV Centre and Bourke Street Mall. Melbourne Central and RMIT University are also within 15 minutes.

Hotel Features

3 restaurants, a bar/lounge, and a coffee shop/café are available at this smoke-free hotel. Other amenities include a snack bar/deli, a conference center, and WiFi in public areas.

Room Amenities

All 330 rooms provide conveniences like refrigerators and coffee makers, plus WiFi and LCD TVs with cable channels. Other amenities available to guests include wired Internet, free newspapers, and in-room massages.

Hotel Amenities

Hotel Amenities

Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and high-speed wireless Internet access is available for a surcharge. Event facilities measuring 8579 square feet (797 square meters) include a conference center, conference space, and meeting rooms. This family-friendly hotel also offers tour/ticket assistance, complimentary newspapers in the lobby, and laundry facilities. Onsite parking is available (surcharge).

Mercure Welcome Melbourne is a smoke-free property.

  • 24-hour front desk 
  • Babysitting or childcare (surcharge) 
  • Bar/lounge 
  • Breakfast available (surcharge) 
  • Coffee shop or café 
  • Free newspapers in lobby 
  • Computer station 
  • Conference center 
  • Conference space 
  • Conference space size (feet) - 8579 
  • Conference space size (meters) - 797 
  • Designated smoking areas 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-in 
  • Express check-out 
  • Laundry facilities 
  • Luggage storage 
  • Meeting rooms 
  • Number of buildings/towers - 1 
  • Number of floors - 11 
  • Number of meeting rooms - 12 
  • Number of restaurants - 3 
  • Safe-deposit box at front desk 
  • Self parking (surcharge) 
  • Smoke-free property 
  • Snack bar/deli 
  • Television in lobby 
  • Total number of rooms - 330 
  • Tours/ticket assistance 
  • Valet parking (surcharge) 
  • WiFi (surcharge) 

Family Friendly Amenities

  • Babysitting or childcare (surcharge)  
  • Cribs/infant beds (complimentary)  
  • In-room childcare (surcharge)  
  • Laundry facilities  
  • Refrigerator  
  • Snack bar/deli  


Available in all rooms: Wireless internet access ( 10 AUD per 24-hour period ), Wired internet access ( 10 AUD per 24-hour period )

Available in some public areas: Wireless internet access ( 10 AUD per 24-hour period )


Self parking (surcharge), Valet parking (surcharge)

Room Amenities

  • Air conditioning 
  • Blackout drapes/curtains 
  • Cable TV service 
  • Climate control 
  • Coffee/tea maker 
  • Free newspaper 
  • Free cribs/infant beds 
  • Daily housekeeping 
  • Desk 
  • Hair dryer 
  • In-room childcare (surcharge) 
  • In-room massage available 
  • Iron/ironing board 
  • LCD TV 
  • Phone 
  • Premium TV channels 
  • Private bathroom 
  • Refrigerator 
  • Shower/tub combination 
  • Wired high-speed Internet access (surcharge) 
  • WiFi (surcharge) 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.

The Louden Kitchen Grill - This restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Cocoon Bar - This bar specializes in local cuisine and serves breakfast, dinner, and light fare. Happy hour is offered.

Soul Cafe - This cafe serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Nearby Things to Do

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby 
  • Golfing nearby 
  • Rock climbing nearby 


To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible parking 
  • Accessible path of travel 
  • Accessible bathroom 
  • Roll-in shower 

Hotel Policies


Check-in time starts at 2 PM

Minimum check-in age is 18


Check-out time is 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children under 15 years old stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50 per night.
  • Free cribs (infant beds)!

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: between AUD 10 and AUD 20 for adults, AUD 10 and AUD 20 for children (approximately)
  • Fee for in-room wireless Internet: AUD 10 per 24-hour period (rates may vary)
  • Fee for in-room high-speed Internet (wired): AUD 10 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 10 per 24-hour period (rates may vary)
  • Self parking fee: AUD 15 per night
  • Valet parking fee: AUD 35 per night
  • Rollaway bed fee: AUD 50 per night
  • Onsite credit card charges are subject to a surcharge
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We should mention

Children 15 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

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