Hu. Hotel

We have been visiting Memphis almost monthly for years and try to alway stay at the Madison Hotel...however since the “remodel” and name change it has been a big disappointment. This is the 3rd or 4th time since the remodel that we’ve stayed and we’ve always given them the benefit of the doubt thinking “they’re still getting things back to right”. After this latest trip we will not be going back. The elevators weren’t working so we used the stairs (3rd floor luckily) every single time we needed to leave our room. One of the guys helping get people organized and checked in literally walked outside and lit up a joint. I don’t have a problem with that except there were multiple people lined up to get a valet and checked out while he’s taking a “smoke” break. Maybe this explains some of the shortcomings of this property. I could go on and on about how bad they’ve messed up what was once our go to hotel but I’ll just say this, there are too many new options in Memphis to put up with the problems at HU Our new stops will be ARRIVE, Hotel Indigo, Hotel Napoleon or the Westin. I hate to say it but the HU has gotten my last travel dollar.