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关于加兰加泰屋酒店的点评

3.5 out of 5
加兰加泰屋酒店
Monterrey 204 Col roma Norte, Mexico City, CDMX

点评

9.2

非常棒

10 分 - 超赞。23 条好评，共有 28 条点评" "
8 分 - 还可以。2 条好评，共有 28 条点评" "
6 分 - 一般。1 条好评，共有 28 条点评" "
4 分 - 很差。1 条好评，共有 28 条点评" "
2 分 - 糟糕。1 条好评，共有 28 条点评" "

10/10

清洁度

9.2/10

员工和服务

8.6/10

服务设施

9.6/10

住宿条件和设施

点评

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This is the most accommodating hotel I've experienced, in the US and abroad. They had someone wait up for us when our flight was cancelled and our new flight didn't arrive until 4am, to ensure that we go into the property and our rooms without issue. They provided a list of recommended sites and restaurants in English to us, knowing that English was our first language. Chris V was an outstanding host, with excellent language skills, who made us feel welcome and at home. The complimentary breakfast every morning was delicious, and they offered us a free drink at least twice to ensure we felt appreciated as guests. The property is quirky, charming, and immaculate. It does double as a Thai restaurant in the evenings, so it can get a little busy and loud, but quiets down by 10pm so we never had any issues. I would recommend any couple (or group of single friends) stay at this hotel. I cannot say enough positive things about it, and I will absolutely stay there again when I return to Mexico City.
2019 年 11 月入住 3 晚
Galanga Thai House 于 2019 年 11 月 25 日 的回复
¡Thank you for your visit! It was a pleasure having you on our hotel, we are glad that you have had such a great experience staying with us. We hope you can let us host you again very soon. Have an amazing day!

4/10 很差

真实旅客

与配偶出行
不满意：住宿条件和设施，员工和服务
The Le Louis is under new management. It is now primarily a large Thai restaurant. My husband & I only found this out once we arrived at the property. There is no hotel reception desk. After waiting 15 minutes, the manager told us ‘our’ room probably wouldn’t suit us as the restaurant is very busy & noisy. Our room door opened on to a restaurant table. I told the manager that as they had my email address, we could have been notified several weeks before our arrival of the change of use of the property. It was difficult to find another room for 4 nights but we did & that hotel was excellent. There is no window in the Le Louis bedroom we reserved & the bathroom window opened onto the restaurant! I have never encountered such an unprofessional hotel in my many years of traveling. The restaurant is still listed on all the booking sites as the ‘Le Louis’ hotel. The information & the photos are misleading. I hope Expedia & other sites remove this property so others don’t arrive to the same sham.
2019 年 11 月入住 4 晚
Galanga Thai 于 2019 年 12 月 2 日 的回复
¡Thank you so much for your visit! your opinion is very important to us. We are gonna working on improvements to offer a better service. Have a nice day.

10/10 超赞

Satoko

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 7 月入住 2 晚

10/10 超赞

Satoko

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Luxurious vibe with friendly stuff
My first impression was "Wow, this hotel looks even better than the pictures!" I loved all the decore in my room and patio with water fountain was very relaxing. Eric , the manager was very helpful and accommodating .I would give him 5 star for his customer service. Eduardo, who served me breakfast every morning was very nice and friendly. He made me delicious cupchino.Breakfast was very good and location was walkable to restaurants and bars as well as nice boutiques.I can't wait to come back to stay here again!
2019 年 7 月入住 4 晚

6/10 一般

真实旅客

与配偶出行
满意：员工和服务，清洁度
First, the good: It's a beautiful, newly remodeled place. Staff are very friendly and try their best. Now, what could be fixed: 1. If you check-in after the restaurant closes, you're stuck standing on a dark street. We arrived ~9 PM, front door was locked, nobody was answering the phone. After ~20 mins, a guy hears us talking outside and lets us in. There's a secret button you have to press to summon the manager. Probably would be good to email your guests and tell them that before they show up. Other nights, when we came back from dinner, pressing the button didn't help as the staff were partying and couldn't hear it. At least these nights they answered the phone and came to open the door, but the loud party went on until well after midnight. My suggestions to the management would be to a) add a smart lock so that guests can open the door with their phone, and b) end the staff parties before guest bedtime. 2. Day one there was no hot water. Not like the water heater was broken; literally they'd turned off the hot water to the room so we had to ask to get it turned on. They fixed it by the afternoon, but still. 3. You have to run out of toilet paper before they'll put a new roll in the bathroom. Management: just stick a couple rolls in the bathroom. What probably can't be fixed: It's loud. Very loud. You're basically staying in a restaurant. Luckily, it's usually empty, but even then, there's rave music playing loudly all day. Unless you're deaf, bring your earplugs.
2019 年 7 月入住 6 晚

10/10 超赞

Lukasz

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 6 月入住 4 晚

2/10 糟糕

真实旅客

商务旅客
满意：住宿条件和设施，清洁度
不满意：员工和服务
El hotel no respetó la reservación PAGADA por Expedia, e hizo una reubicación a otro hotel en otra zona de la Ciudad. El hotel Le Louis aparenta estar muy agradable, pero no les importó mucho tomar mi reservación y mandarme a otro lado.
2019 年 5 月入住 1 晚
Erik ECHEVARRIA 于 2019 年 6 月 9 日 的回复
Apreciable cliente, su reservación no fue cobrada por expedia ni por el hotel, nuestro hotel tiene solamente cuatro habitaciones de las cuales todas estaban ocupadas ese día. Yo mismo pague su reubicación con mi dinero personal. Le pido nuevamennte una disculpa por lo sucedido

8/10 还可以

Missy

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We had a lot of noise on the first night right outside the door in an Intimate boutique that’s not cool, but they made up for it with apologies and a dinner to help with our tired grumpy selves The actual place is Devine. ! Easy to get to everything great staff and lovely atmosphere with very beautiful artworks amazing beds and lovely rooms .... No aircon is an issue and fans are LOUD !!! so that’s a problem sleeping in the hot room and very small window to get air in... For that money they need aircon for sure :) Breakfast is amazing and so is the onsite chefs meals
2019 年 5 月入住 2 晚
Erik echevarria 于 2019 年 6 月 5 日 的回复
Dear missy We are still working to get major upgrades in the hotel, I apologize again for the guys having their party the day of your arrival I hope you had have a good time in Mexico México City

10/10 超赞

Javier

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Personal excelente muy acogedor
2019 年 4 月入住 3 晚
EE 于 2019 年 6 月 13 日 的回复
Muchas gracias por su preferencia.

10/10 超赞

Cindy，Fayetteville arkansas

满意：清洁度、员工和服务、服务设施、住宿条件和设施
This place is amazing!! The staff were incredible and the place is gorgeous!! Stay here!!
2019 年 3 月入住 1 晚
EE 于 2019 年 4 月 20 日 的回复
Dear Cindy Thank you for your preference, we hope to see you back again Regards

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 2 月入住 2 晚

8/10 还可以

Emily，Wisconsin

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The bathtub was so cool. Juice and coffee are included for breakfast, no food - so an included breakfast would’ve been better.
2019 年 2 月入住 3 晚

10/10 超赞

真实旅客

满意：员工和服务、服务设施、住宿条件和设施
Le Louis was a beautiful space of eclectic art and furnishings. Located in Roma Norte it offered easy access to Condesa and the surrounding neighborhoods. The staff was friendly and always available. Would highly recommend to anyone looking for something a little different for their Roma stay.
2019 年 2 月入住 2 晚

10/10 超赞

Michael

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Everything was very nice and the staff were very attentive. My only issue was that there is no coffee in the room and breakfast doesn't start till 8. They should have coffee available before 8.
2019 年 1 月入住 3 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
An oasis in the middle of busy Mexico City
What a wonderful place! An aesthetic experience as well as a relaxing stay. The lovely staff made me feel truly welcome and the gorgeous room with all the details and a bathtub as well as a shower was more than one could hope for. Just reserve time for breakfast as it's prepared on order, and not available to be grabbed quickly before rushing to the airport.
2019 年 1 月入住 1 晚

10/10 超赞

Roel

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Must-stay!
This boutique hotel is amazing and a must-stay when you are in Mexico-City. Kevin and his staff are the best, super welcoming, friendly and warm. Our room was so nice we didn’t want to leave, the food is fresh and delicious and we had a great time drinking mezcals at the bar across the street. We’ll definitely be back!
2018 年 11 月入住 3 晚

10/10 超赞

Daniel

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely, comfortable small hotel in great location
My gf and I went to Mexico City for the first time. We arranged for Le Louis to have a driver pick us up at the airport and from the moment we met our driver we knew we were in good hands with this hotel. Check in was easy and the room was lovely. I told the hotel that it was our first real trip as a couple and the went all out getting the room ready for us! Everyone at the hotel was helpful And friendly and our stay was great. The location is very good, within walking distance of all of Roma Norte, La Condessa, and even the historic center of Mexico City. Le Louis made our trip lovely and comfortable.
2018 年 11 月入住 5 晚

10/10 超赞

zabrina

Le Louis is one of the prettiest little hotels I have ever stayed in. One guest wrote, it was like staying at your rich uncles estate and I totally agree. The decor is beautiful. All the french and mexican details were perfect. The food was fantastic. And the staff was great especially Kevin! We will definitely be back!
2018 年 11 月入住 4 晚

10/10 超赞

真实旅客

2018 年 10 月入住 3 晚

10/10 超赞

Anamarta，Bogotá, Colombia

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The hotel is in a very beautiful house in colonia Roma, a very nice and clean room, I also love the bathroom with a shower and a a tub. The guy who opened the door when I arrive was gentle, took my luggage to the room and offer me something to drink. The only thing I missed is a front desk, or somebody in the door, when I returned in the night, I opened the door of the hotel and went alone to my room..
2018 年 8 月入住 1 晚

10/10 超赞

George，San Antonio Texas

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
How beautiful the hotel was and how comfortable the beds were. It was close to restaurants and places to see. Highly recommend this hotel .
2018 年 8 月入住 1 晚

10/10 超赞

shiroppe，Tokyo

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
朝チェックアウトし、夜に預けていた荷物を取りに行った時に、着替えるためにレストルームを使わせてくれたり、タクシーの確認をしてくれたり、とても親切にしていただきました。 ありがとうございました。 部屋も素敵で、朝食も美味しかったです。
2018 年 7 月入住 1 晚

10/10 超赞

Jacqueline

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Love le Louis!
Our stay at le Louis was better than we could have imagined it would be. The hotel itself is quaint, very clean, and in a great location for walking and shopping. The staff is as nice and accommodating as can be. Antonio, Kevin, David and Adriana treated us just as you would treat family! They answered all of our questions about Mexico, referred us to their favorite locations and did everything they could to make our stay as pleasant as possible. We had another reservation at another hotel in a different area of Mexico City but would have been more than happy to stay at le Louis for our entire trip. Thank you le Louis for such a wonderful greeting to Mexico!
2018 年 6 月入住 4 晚

10/10 超赞

Aprinpon

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
During we stay they have construction but we went out everyday . I will recommended with friends everything here are convenient perfect for 2 womens..
2018 年 6 月入住 4 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
👍
I highly recommend Le Louis. This boutique hotel has very comfortable rooms with amazing bedding, bath,and a beautiful courtyard to enjoy breakfast and more. A few things to note is that there is no A/C in the room, but there is a standing fan and the hot water in the shower can be inconsistent. This might be the norm in CDMX, but wanted to call it out.
2018 年 5 月入住 4 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Comfortable place to stay
Le Louis is lovely. Nice rooms. The staff was wonderful and made me feel at home. We communicated well despite my limited Spanish. The breakfast is perfect. I enjoyed eating in the courtyard outside my room. The neighborhood is fun, full of shops and restaurants.
2018 年 5 月入住 7 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great little boutique hotel with a little oasis of a courtyard. In such a nice neighbourhood. .So many nice restaurants and bars with in easy walking distance. The area Roma and Condesa were so pleasant that one day I walked 20km to the Castillo and back . I was in heaven that night because the king size bed in my room was so comfortable. The only small thing was the plumbing intermitantly emited a foul smell but this is an old town and I have smelled worse from the sewer systems in Paris and Amsterdam. Over all a great stay and I would come again!
2018 年 5 月入住 3 晚
Guillermo Juarez 于 2018 年 6 月 15 日 的回复
Hellow. Thank for you r comment, we really like thar our guest enjoyed ther stay at le louis, we hope see you soon. Remenber le louis is your house in Mexico City. Regards

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Como en casa
Un hotel muy acogedor, decoración de muy buen gusto, atención personalizada, sin duda volveré
2018 年 4 月入住 1 晚
Guillermo Juarez 于 2018 年 4 月 9 日 的回复
Buenos días Adrian, muchas gracias por tu comentario, nos da gusto saber que nuestros huéspedes disfruten de su estancia en le louis, sera un placer volver a tenerte como huésped, vuelve pronto. Recuerda que Le louis es tu casa!!!