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Overview of Bentley Kaskades

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  • Presidential Room, 1 King Bed, Balcony

    Room amenities

    • 800 sq ft
    • Sleeps 2
    • 1 King Bed
    More details
  • Luxury Room, 1 King Bed

    Room amenities

    • 495 sq ft
    • Sleeps 2
    • 1 King Bed
    More details
  • Luxury Room, 1 King Bed, Balcony

    Room amenities

    • 575 sq ft
    • Sleeps 2
    • 1 King Bed
    More details
  • Luxury Double Room, 2 Queen Beds, Balcony

    5/5 guest room rating

    Room amenities

    • 575 sq ft
    • Sleeps 4
    • 2 Queen Beds
    More details
  • Grand Room, 1 King Bed, Balcony

    Room amenities

    • 600 sq ft
    • Sleeps 2
    • 1 King Bed
    More details
3.7
Good
Rating 5 - Excellent. 6 out of 10 reviews
5 - Excellent 60%
Rating 4 - Good. 1 out of 10 reviews
4 - Good 10%
Rating 3 - Okay. 0 out of 10 reviews
3 - Okay 0%
Rating 2 - Poor. 0 out of 10 reviews
2 - Poor 0%
Rating 1 - Terrible. 3 out of 10 reviews
1 - Terrible 30%

3.9/5

Cleanliness

3.8/5

Staff & service

3.2/5

Amenities

3.4/5

Property conditions & facilities

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, very clean !! Everything was great !!!
Stayed 1 night in Feb 2021

5/5 Excellent

Traveled with partner
Happy face iconLiked: Staff & service, amenities, property conditions & facilities
The area was perfect for the location , only thing I didn’t like a about this experience was I ask for changing bedding sheets and they did not do so when I arrive I took a shower and wanted to put on a robbed and the entire neck part was full of make up not only was that unacceptable but it was highly disrespectful and nor did they change that neither when I explain that to them but overall the hotel was nice and pretty and so was the lobby and the deck but the clean up crew just need to get better overall especially with this virus going on thank you again for your great people at the front desk kind carrying always checking on you making sure you hydrated by giving water thanks alot
Stayed 3 nights in Feb 2021

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, amenities, property conditions & facilities
When I first booked I was skeptical cause there was a lot of mixed reviews. However my stay was better than expected. Everything worked minus the fridge. The room was nice especially the bathroom. They don’t have a pool it’s more of a heated jacuzzi without jets. Overall it was a cool experience, I’d stay here again. Also the security deposit was $350 in cash instead of $300.
Stayed 4 nights in Feb 2021

4/5 Good

Traveled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean great bathroom large room nice Balcony nice location
Stayed 1 night in Feb 2021

1/5 Terrible

Business traveler, Traveled with partner
Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very disappointed by the terrible service at this hotel. The hotel staff at the front desk never had their masks over their mouth and nose, most of the time they were hanging around their chins. The other staff I saw in the hotel were not even wearing masks. When I arrived for my check-in, they could not find my reservation (for which my credit card had already been charged) and the person at the desk kept telling me he's normally just a security guard and doesn't know how to figure it out. After an hour of trying to get checked-in, I was told I'd just need to come back in the morning when the manager was there. While I was trying to check-in, I almost got a parking ticket because the valet hadn't picked up my car - but luckily the cop relented. While I was trying to get checked-in, the guard was also interrupted a few times by guests that came down to complain that nothing in their room worked. Luckily everything in my room worked, but the bathroom floor was incredibly dirty for some reason. I had to contact the front desk a few other times during my stay, and they never knew what they were doing. The hotel looks like it COULD be a very nice hotel (and probably was) but it seems to have been taken over by new owners and staff and they don't know what they're doing. Also, if you want ice, you have to go behind the bar at the deserted pool deck (it's really a hot tub, not a pool) and scoop ice from their commercial ice machine. It's all very bizarre.
Stayed 2 nights in Feb 2021

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