Nice hotel but disappointing staff
Posted Jan 22, 2015
The hotel is very well located in the heart of Mohammadia, close to the beach (though we haven't experimented that due to bad weather -- none of the hotel's fault obviously).
The hotel is very well maintained and clean, I would have given it 5 stars if we hadn't see stains on bed sheets (the sheets seemed fresh but a few stains were apparent on sheets and pillows).
Food (the free breakfast) was absolutely wonderful, a true local experience for those looking for authentic food, but also continental breakfast for those who prefer a more western-like experience. 5 star.
Our biggest disappointment was staff. The reception staff felt like they were "just doing their job". Very neutral / cold. And when we left the room we had forgotten a little alarm clock, but when we called back to check whether it had been found their was no interest from the staff on following up (they said they'd call back but they never did). We called again and we were faced with the same indifference. Not to mention some strange requests about passports to which we didn't get clear answers other than "it's the procedure here".
Overall the price we paid was way to high for the value (120 USD / night in low season!), for that kind of money you can (and should) a LOT better for the money especially when it comes to service and cleanliness. This is why I am not recommending this hotel despite the few great points I mentioned above to remain objective.