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“To Whom It May Concern, This statement serves as formal documentation regarding concerns experienced during a recent lodging reservation. The accommodations and management of the property did not meet the reasonable expectations of transparency, consistency, and professionalism typically associated with hospitality services. During the stay, irregularities arose relating to the organization and oversight of the premises. These included confusion regarding operational management, inconsistencies……

“Villa as described, though there was one thing that was not and we let the owner know. ”

“Home away from home. Very relaxing and quiet. Shawn is extremely hospitable and his team made our stay very comfortable. He went out of his way to accommodate our needs as well, in the facility which was as pictured. Another highlight was the spa services offered - 10 out of 10! Definitely a great place to unwind and escape the city. Zabriko was a great restaurant recommendation for dinner, a mere 10 mins away thanks to a courtesy ride service by the villa! Thanks for a great mini break. We will……

“I definitely recommend this wonderful vacation home. The home, pool and grounds are lovely and the owner goes out of his way to help you get what you need.”

“We really enjoyed our stay at Bocean Villa! Marcus was an awesome host! He picked us up from the airport in our rental car, drove us to the grocery store and then to the house - what service! He was available for all questions and needs throughout our stay. St. Lucia is a beautiful island with wonderful and kind residents! A shout-out to Adeline's Art Cafe across the street from the house for delicious coffee that is grown on the island as well as a delicious Creole dinner! Highly recommended!……

“A really lovely home, hostess and staff. Great for a family or two couples with lots of space given the two full baths. Beautifully decorated. Be sure to visit Adeline’s cafe for breakfast, and plan ahead and order dinner - best food we had on the island!”