Ratings based on 2,367 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
for Everyoneby A verified traveler from Buffalo, NY
great snorkeling!Posted Jan 12, 2016
Pros: Everything was clean
Cons: The food could have been better and having an ice machine near the pop machine would have been nice
Location: Did not leave the resort
It was our first all inclusive. We loved it. The beach was amazing. The deal was amazing. I would go back in a heart beat. I snorkeled for hours on end at the little area right before the adult beach. I was concerned because of the hotel having a water park area but we were never bothered by any kids.
for Everyoneby A verified traveler from USA
Hotel close to beach.Posted Jan 7, 2016
Pros: The New Years Fireworks and it was on the beach.
Cons: Housekeeping and Bar service
Location: The Dolphin experience was great. Enjoyed the tour through the countryside.
Do not ask for upgrade - not worth the $500.00. The refrigerator was not stocked daily as was mentioned in advertisement, the drinks were more juice than liquor (had to ask for additional liquor in drinks). The private beach was a walk away - not directly in front of your room. For the beach directly in front of your room, you had to put towels on chairs the night before you wanted to use them. Housekeeping cleaned daily - used same mop for every room and bathroom, did not clean well. The sheets on the bed were damp from humidity. Entertainment was OK. New Years Eve fireworks were great.
for Everyoneby A verified traveler from SC
Great Resort!Posted Jan 2, 2016
Had a great time during our stay. Very friendly staff. Would highly recommend.
for Everyoneby A verified traveler from Cayman
Great location, lots of stuff for the kids to do.Posted Jan 2, 2016
The resort was going through renovations which we were not aware of so a few things were unavailable, some restaurants not open - a little disappointing. We arrived 10am and were told we could not get a room until 3pm, which was a pain with kids. There were also never enough towels available and we had to use damp towels from previous day. Other than that we really did have a lovely time and the kids had a blast. The staff did a great job with the food, BBQ parties, New Years Eve buffet, etc. So, other than the few glitches mentioned, we did have a great time staying here and I would recommend this and would consider coming back. Amazing lovely fun happy staff.
for Everyoneby A verified traveler from Jamaica
Special CelebrationPosted Dec 31, 2015
Pros: Spacious and hospitality of staff
Cons: Opening hours of bars
Location: Location is good. Directional signs needed along the way from a distance.
Atmosphere good and child friendly. However there was no regard for the fact that I was celebrating my 42nd Wedding Anniversary although this was communicated when I made reservation. Hotel Name modification was not communicated. It was evident that all things were not in place. Refrigerators should be restocked daily,availability of hand and body lotion would go a far way.
for Everyoneby A verified traveler
Posted Dec 31, 2015
Great hotel staff but check-in was very slow. Room not ready for 2 hours
for Everyoneby A verified traveler
Posted Dec 30, 2015
Excellent experience. The staff was very helpful, and kind. However, the bar staff would be better served if they paid full attention to the customer and not talk between themselves as much. But ivet al grea .
for Everyoneby A verified traveler from NYC
Easy vacation in JamaicaPosted Dec 30, 2015
Sunset Beach Hotel is becoming Sunscape so there were some minor issues- not enough staff to open the specialty restaurants everyday, maybe not enough housekeepers, not enough towels. NONETHELESS- my kids and I had a great five days here. We had two special buffets (Christmas and Boxing Day) for dinner the first two nights and then ate in the Asian and Italian restaurants the other days. The regular buffet had good variety for eating healthy (if not enough Jamaican cuisine) and the drinks were plentiful. We spent the days at the adult pool or volleyball and tennis courts. My son kayaked. The staff was friendly and responded to questions and requests. One of the most restful, easiest beach vacations we've ever had.
for Everyoneby A verified traveler from memphis
Beautiful garden setting, close to beachPosted Dec 29, 2015
Staff attach profound significance to guest satisfaction. Good variety of dining experience
by A verified traveler
Under renovation in Dec 2015Posted Dec 29, 2015
Pros: Location is nice
Cons: Food, variety of foods can be improves, quality of food, and definitely the drinks.
A lot of renovations going on. Maybe it would be nicer when complete. Food is below average, and the drinks are terrible. Don't trust the alcohol is the same as the brands printed on the bottles.