Ratings based on 1,909 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
by A verified traveler from newark nj
hotel has bad view of beachPosted Oct 5, 2015
Location: location is bad no good view nothing to do
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for Familiesby A verified traveler from New Hampshire
Love the waterparkPosted Oct 4, 2015
Pros: The amenities.
Cons: The food.
Location: The location was nice, but transportation needed for outside entertainment.
We booked at the Sunset and were upgraded to the Oasis. I loved the hotel and staff. The rooms were clean and the bed were comfortable. The waterpark was great! Everything was clean. The room needed some renovating as the balcony door was hard to open and close and there was a huge gap in the glass at the bottom of the door. The comfort of the bed made up for any of the cosmetic issues. The only thing that disappointed me was the quality of the food. The best food was actually at the buffet. The Italian restaurant was the worse. We waited an hour for spaghetti with tomato paste. The terrace on the Oasis side had great breakfast a la cart, but I was not impressed with dinner. Overall I would recommend this hotel for a family with children there are a lot of activities to keep everyone happy. Just stick with the buffet.
for Everyoneby A verified traveler
Family get away!Posted Sep 30, 2015
Pros: It's not far from the airport ! Kid friendly!
Cons: The outside dining area can use some fans!
Location: The location of the hotel is good , not far from what the locals called the hip strip. Shopping and clubs! The hotel provides shuttle busses .
This was a family trip to celebrate my son graduating from law school and to unwind from taking the bar exam . So we had 8 people in our party, my wife and myself our daughter and son his girlfriend our niece and sister in law and my mother in law.
by A verified traveler
Nice hotel but did not meet our expectationsPosted Sep 23, 2015
Pros: The room was up to date and clean.
Cons: More entertainment, better food, free Wi-Fi considering its suppose to be all inclusive.
I have visited this hotel in 2009-2010 and the environment was completely different. There was non-stop entertainment ( shows on stage and music) and this time it was dead, very quiet. We spoke to some of the staff and was told the hotel was under new management and we could tell. The food wasn't as great as we remembered either. The Wi-Fi was not free and there was not food 24hrs a day as there was at the time we visited. A taxi to the airport is $40 no matter how many people are in your group. Overall our expectations were not met and I believe for an all-inclusive resort that it could have been better. For families with children it is perfect because there is a waterpark but for couple in there 20's-early 30s it may be pretty dull, as it was for us.
for Everyoneby A verified traveler from Kansas City, Missouri
Close to airportPosted Sep 23, 2015
Was my family and I second stay.......the room had a comfortable king bed, but my son slept in the pullout that was very uncomfortable. We had to call a few times to get our fridge restocked. Other then that we had a pleasant stay as soon as we upgraded to the suite. Food.....was pick and choose. The breakfast buffet wasn't that good. Very average food. The lunch was a little better, with some good choices. Dinner was best. Jamaican style had great choices. The curried mutton was awesome. Salad bar was always fresh. Friendliness....was pretty good. You could tell that some employees were having difficulties with management changes. The thing I would suggest is having servers. We have enjoyed this amenity at other all inclusive resorts.
for Familiesby A verified traveler
The staff was amazing, extremely helpful that madePosted Sep 22, 2015
Pros: Everything is on the property, Beach pools waterpark entertainment food. It's like being on a cruise ship that stays in port.
Cons: The telephone service needs up dating and local calls should be free of charge!! They should also offer free internet, at least three computers!
Location: Close to the airport les that fifteen minutes. Everything else you need is their.
I would stay their again just because of the staff. The Hotel is gust a building, brick and glass it was nice but the people make the difference.
for Everyoneby A verified traveler from Phila.
One if the best beachs in JamaicaPosted Sep 21, 2015
Pros: Best overall beach
Cons: They need to finish some work and reopen the buffet. Food quality and Jamaican-ess was sometimes missing
Location: Great 1-2 hour travel to good spots.
The hotel is being renovated. Some things are just not ready. December is the date we were given, so, unless you are ready for noise and some inconvenience, wait until after December and call first to check.
for Everyoneby A verified traveler from Philadelphia, PA
Felt Like a queen!Posted Sep 18, 2015
I was a day late so my original rooms were not available but it was no problem! Instead of staying in the towers I stayed on the other side called the oasis. The rooms were very nice and clean and cleaned by staff daily. I had a fridge fully stocked daily with free sodas and red stripe beers. The water park with they lazy river was very nice and life guard was there. There was no activities for my twins 15yrs but they are all day and stayed in the water park. The best food was in the Italian restaurant. Breakfast was okay and some of the jamaican food was okay but not the best. One thing I learned is that if you talk to the chef he will try to prepare some authentic jamaican food for you. Overall the staff was very pleasant and my stay was great. This was my second time there and I would book again!
for Everyoneby A verified traveler from Calgary, Alberta
Great VacationPosted Sep 17, 2015
Pros: The size, the way it made you relaxed as soon as you came in. The pools and waterpark were excellent as were the staff there.
Cons: Staffing at the restaurants were over worked and thus the service there could have been a bit better. But it was still good service just not great.
Location: Only left the hotel to go on excursions but transportation was available to go else where.
Staff was friendly, knowledgeable, and professional. Food was excellent no matter where we went at the hotel. Restaurant staffing was good but not always great. Pools and bars were another great feature. Would go back again.
for Everyoneby A verified traveler from New York
until next time!Posted Sep 11, 2015
Although this is not the most modern hotel, the staff was amazing. There was ALWAYS someone sweeping, cleaning the pool, clearing tables and all the in between. The best part of the hotel definitely was the staff, not one complaint about them. They really made this trip one to remember.