“We absolutely loved our stay here! It was such a gorgeous castle and our room made us feel like royalty. It had an amazing shower and the bed was very comfortable. The breakfast was wonderful! The restaurant was really cool! We would love to come back!”
“It's a decent place to stay. The staff is great. Just aging and so many little details in poor condition. And now this isn't the hotels fault per say but very noisy. Walls were paper thin and could hear other rooms talking and TV playing. Heater was on in my bathroom and the knob was broken so couldn't turn it off.”
“There was a lot of messages to read and i found the automated "virtual" check in and check out a bit clunky and unintuitive. I had to phone recepgion for help with both processes.
I prechecked in and wojld have benefitted from a confirmation stating my key would be waiting.
Coffee machine but no coffee.
Post the WiFi and password more prominently”