2/10 Terrible
Michael
Traveled with family
Mar 20, 2023
Disliked: Staff & service
Major Saftey concern. I noticed a man sitting on the back stairs late at night. I notified the front desk who talked with him and asked him to leave. A few mins later the same man knocked on my room door. I tried to call the front desk but he room phone did not work. I went back to the front desk to make them aware and the manager on duty was not very concerned. She said the head manager would be there in the morning and I could discuss it then. I asked if this was common for random people to be hiding in the stairs and wandering the hotel knocking on doors and she said its not uncommon. I went to speak with the manager in the morning at check-out,however he hadn't arrived yet but the front desk assured that he would call me. He never called. Will never stay here again. My family was scared all night.
Michael
Stayed 1 night in Mar 2023