Ratings based on 151 Verified Reviews

3.7 out of 5
74% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Oct 8, 2017
Room issues. Lamp not working, tv kept messing up, bathroom door wouldn't close all the way.
Comment from Hotel Management
Nov 29, 2017 by General Manager, Hotel Management
My sincere apologies for you experiencing multiple issues in your room. I hope that you shared this information during your stay so that we could have them addressed right away.
5 out of 5
by Brandy

This traveler left a rating score only Posted Jul 24, 2017 on Hotels
4 out of 5
by HOWARD

Posted Jul 18, 2017 on Hotels
Comment from Hotel Management
Jul 28, 2017
Thank you
4 out of 5
by Dawan

Nice hotel

Posted Jul 7, 2017 on Hotels
Nice hotel...no problems
2 out of 5
by Mystie

What happened to my favorite hotel???

Posted Jun 19, 2017 on Hotels
This hotel doesn't care about its committed customers near as much as traveling sports teams. They allowed over 50 children in the pool at once which was quite dangerous because of the horse playing they were doing. There were just as many parents to make for a very loud obnoxious crowd because they were too busy drinking to correct their kids. We called the front desk to report that half were not wearing their swim bands but 2 different employees would not come to tell them anything. The staff even allowed them to bring a dog into the restaurant. Kids and animals were running ramped all over the property. Although later in the evening a different large crowd of people came into the pool area and the hotel made every effort to get them out. Just a horrible experience of being treated like second class citizens.
Comment from Hotel Management
Jul 28, 2017
Thank you for taking time to express your concerns. Please be assured that we taking corrective measures to ensure this type of activity does not continue to occur. As you probably recall when staying here we have chosen to close our pool at 8pm to reduce the number of people trying to check in only to swim in our beautiful pool. We also have implemented a Manager on Duty program to have move management coverage during the weekends when both teams and local families are here. We take your comments and concerns very seriously and are working hard to make everyone stay enjoyable.
4 out of 5
by Kristie from Shreveport

Fishing Trip

Posted Jun 7, 2017 on Hotels
It was great, the cafe has some of the best food!
Comment from Hotel Management
Jul 28, 2017
Thank you for eating with us.
5 out of 5
by Veronica

Posted Jun 5, 2017 on Hotels
Usually the beds are really comfortable. This last time there our bed was not so comfortable. Real noisy and could feel the springs.
Comment from Hotel Management
Jul 28, 2017
Thank you for taking time to express your concerns. We are in the process of replacing beds now.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Posted Jun 5, 2017
Room was spacious and clean. Very comfortable bed. Wish it had a larger TV and the room had a musty smell.
Comment from Hotel Management
Jul 28, 2017 by gm, Hotel Management
Thank you for choosing to stay with us. We appreciate your patronage and your comments. We will work diligently to ensure we double check each room for a more pleasant stay.
5 out of 5
by William

Great hotel for the price. Will stay there again.

Posted May 24, 2017 on Hotels
The hotel was very nice for the money. I'd stay there again. The continental breakfast was good and had all of the standard options except for a waffle maker. That was a bummer because I love fresh waffles and generally only get them when I'm staying at a hotel. The bar and restaurant were good and there's a happy hour. The hotel layout is two floors on the perimeter with a nice quad outdoor in the middle. The landscaping was very nice with an outdoor seating area to relax in just outside the bar. Didn't go to the pool as it was closed due to a kid having an "accident", but they have an arrangement with the Holiday Inn next door when that happens so we eat there instead. Both hotels do have nice outdoor pools. The staff was very friendly and helpful. The hotel is easy to get to and in and out of, which are all nice when you're away from home.
4 out of 5
by A verified traveler

festival getaway

Posted May 20, 2017 on Hotels
Overall good stay; human hair in bathtub not good.