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Springhill Suites by Marriott Mystic Waterford

Photo gallery for Springhill Suites by Marriott Mystic Waterford

Primary image
Indoor pool
Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Overview of Springhill Suites by Marriott Mystic Waterford

Springhill Suites by Marriott Mystic Waterford

3.0 star property

4.2/5 Very Good

Top rated for staff & service (4.5/5)

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Kitchen
Map
401 N Frontage Rd, New London, CT, 06385

Explore the area

  • Popular LocationLyman Allyn Art Museum3 min drive
  • Popular LocationConnecticut College Arboretum4 min drive
  • Popular LocationConnecticut College4 min drive
  • AirportNew London, CT (GON-Groton - New London)11 min drive

Room options

About this area

New London

Located in New London, Springhill Suites by Marriott Mystic Waterford is near a train station. Richard Douglass House and Hempstead Houses are local landmarks, and some of the area's attractions include Custom House Maritime Museum and Ocean Beach Park. The Submarine Force Library and Museum and Dinosaur Place at Nature's Art are also worth visiting. Spend some time exploring the area's activities, including winery tours and outlet shopping.

What's nearby

  • United States Coast Guard Academy - 3 min drive
  • Lyman Allyn Art Museum - 3 min drive
  • Connecticut College Arboretum - 4 min drive
  • Connecticut College - 4 min drive
  • Old Town Mill - 4 min drive

Getting around

  • New London Union Station - 5 min drive
  • New London, CT (GON-Groton - New London) - 11 min drive

Restaurants

  • Chili's Grill and Bar - 5 min walk
  • Texas Roadhouse - 18 min walk
  • Tony D's - 4 min drive
  • Kamp Dog - 4 min drive
  • Washington Street Coffee House - 4 min drive

About this property

Springhill Suites by Marriott Mystic Waterford

3-star hotel near a train station
Free to-go breakfast, dry cleaning/laundry services, and a 24-hour gym are just a few of the amenities provided at Springhill Suites by Marriott Mystic Waterford. Stay connected with free in-room WiFi, and guests can find other amenities such as a business center and a snack bar/deli.
You'll also enjoy perks such as:
  • An indoor pool
  • Free self parking
  • An elevator, coffee/tea in the lobby, and express check-out
  • A front desk safe, tour/ticket assistance, and luggage storage
  • Guest reviews give good marks for the helpful staff and location
Room features
All guestrooms at Springhill Suites by Marriott Mystic Waterford have thoughtful touches such as air conditioning and separate sitting areas, in addition to amenities like free WiFi and safes. Guest reviews highly rate the quiet, spacious rooms at the property.
Other amenities include:
  • Hypo-allergenic bedding, sofa beds, and free cribs/infant beds
  • Bathrooms with shower/tub combinations and hair dryers
  • LCD TVs with cable channels
  • Separate sitting areas, kitchenettes, and refrigerators

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 6:30 AM–9:30 AM
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Indoor pool

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Kitchenette
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Snack bar/deli
  • Sofa bed

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Visual alarms in hallways
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Double sofa bed
  • Free cribs/infant beds
  • Hypo-allergenic bedding

Bathroom

  • Bathroom (partially open)
  • Hair dryer
  • Shower/tub combination

Entertainment

  • Cable channels
  • LCD TV
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Kitchenette
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Separate sitting area

More properties to consider

See similar properties

Policies

Check-in

95% of travelers were happy with check-in
Check-in time starts at 4:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from September 1 2022 to December 31 2022 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 1 can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Springhill Suites Marriott Hotel Waterford
Springhill Suites Marriott Waterford
Springhill Suites Marriott Hotel New London
Springhill Suites Marriott Hotel New London
Springhill Suites Marriott New London
Hotel Springhill Suites by Marriott New London
New London Springhill Suites by Marriott Hotel
Springhill Suites by Marriott New London
Springhill Suites Marriott Hotel
Springhill Suites Marriott
Hotel Springhill Suites by Marriott
Springhill Suites Marriott
Springhill Suites by Marriott
Springhill Suites by Marriott Mystic Waterford Hotel
Springhill Suites by Marriott Mystic Waterford New London
Springhill Suites by Marriott Mystic Waterford Hotel New London

Frequently asked questions

Does Springhill Suites by Marriott Mystic Waterford have a pool?

Yes, this property has an indoor pool. The property will be renovating the pool from September 1 2022 to December 31 2022 (completion date subject to change).

How much does it cost to stay at Springhill Suites by Marriott Mystic Waterford?

As of Sep 27, 2022, prices found for a 1-night stay for 2 adults at Springhill Suites by Marriott Mystic Waterford on Oct 4, 2022 start from $161.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Springhill Suites by Marriott Mystic Waterford pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Springhill Suites by Marriott Mystic Waterford?

Self parking is free at this property.

What time is check-in at Springhill Suites by Marriott Mystic Waterford?

Check-in begins at 4:00 PM.

What time is check-out at Springhill Suites by Marriott Mystic Waterford?

Check-out is at 11:00 AM.

Where is Springhill Suites by Marriott Mystic Waterford located?

Situated in New London, this hotel is within 1 mi (2 km) of United States Coast Guard Academy and Lyman Allyn Art Museum. Connecticut College and Crystal Mall are also within 2 mi (3 km).

Can I cancel my reservation for free at Springhill Suites by Marriott Mystic Waterford and receive a full refund?

Yes, Springhill Suites by Marriott Mystic Waterford offers free cancellation on select room rates, because flexibility matters! Please refer to Springhill Suites by Marriott Mystic Waterford cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 328 out of 680 reviews
5 - Excellent 48%
Rating 4 - Good. 234 out of 680 reviews
4 - Good 34%
Rating 3 - Okay. 72 out of 680 reviews
3 - Okay 11%
Rating 2 - Poor. 29 out of 680 reviews
2 - Poor 4%
Rating 1 - Terrible. 17 out of 680 reviews
1 - Terrible 3%

4.4/5

Cleanliness

4.5/5

Staff & service

3.9/5

Amenities

4.2/5

Property conditions & facilities

4.0/5

Eco-friendliness

2/5 Poor

Denise
Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Was very disappointed for amount of money I paid for the room. Pool was not working, ice machine on our floor was totally blocked off for access. Room was not up to par as far as elegance. I paid 435 for the night. I paid less for a room in Maine for half the price but much nicer room. I will never stay there again
Stayed 1 night in Sep 2022

5/5 Excellent

JOVITA
Traveled with partner
Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Sep 2022

5/5 Excellent

Elizabeth
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check in! Guy at the desk was very nice, polite and helpful! Breakfast was included! Very clean and spacious room! Will definitely stay here again!
Stayed 1 night in Aug 2022

4/5 Good

Jeanette
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off 95, next to shopping. Very nice staff. Room was large and clean. Very quiet.
Stayed 1 night in Aug 2022

3/5 Okay

Michael
Traveled with family
Disliked: Amenities
Pool is closed. Property needs to be updated. Carpets frayed/stained. Furniture in the rooms is worn.
Stayed 1 night in Jul 2022

4/5 Good

James
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
located near shopping and easy access to local tourist attractions.
Stayed 2 nights in Jun 2022

5/5 Excellent

frank
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and the room was situated perfect. The price was a bit high . BUT everything was great
Stayed 2 nights in May 2022

1/5 Terrible

Ann Marie
Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was very nice and very friendly and helpful. I decided to spend a little more than usually to get a nicer place. Total room cost was $424.35! I ended up spending more money for very poor conditions and poor value. The hotel and rooms were worn and outdated. I wouldn't even sit on the couch. Carpet was worn and dingy - definitely would not walk barefoot on this carpet. Paint was chipping. No garbage in the bathroom. Very very over-priced for the poor conditions.
Stayed 1 night in May 2022

1/5 Terrible

ms
Disliked: Cleanliness, staff & service
Unsafe Loud partying in parking lot outside our window A duct sticking into hallway from in closed closet circulation of laundry room venting Air coy unit filthy Carpets unclean
Stayed 1 night in May 2022

2/5 Poor

Fana
Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
The quality of the hotel was not what we expected. Having stayed at other marriot properties, the price for the night did not reflect the state of the hotel.
Stayed 1 night in Apr 2022