Key System was broken - NO key given at check-in
Posted Feb 7, 2017
You were NOT given any room key at check in, just a room number and a wi-fi code - their entire key system was broken. If you ever left your room [ I traveled solo ], you had to have the clerk let you back in your room. THIS IS WAY BELOW ACCEPTABLE and made leaving the room a HASSLE. I used Expedia's no refund, lowest price option and felt trapped at check-in, when I found out, for the first time in my 65 years that the entire hotel's lock system was broken. Live and learn. I will NEVER use the no refund option again - How would you like it if YOU checked into a hotel and were NOT even give a room key, since they wouldn't even work. I'd rate this a ZERO! As other's review this hotel, it would be nice if Expedia would warn those who booked a room in advance that there is a major problem at a Hotel - naturally that did not happen - the problem, I found out too late, existed 5 days prior to my arrival. A refund would be in order.............. this was an upsetting Hotel experience. Howard Johnson's, newburgh, ny - 2/5/17.