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"Everything was excellent"

"We stayed as a family of four for 5 nights. PROS: - location was great, within walking distance to Anapuri - the breakfast was great and changed daily which was nice - the shared bathroom was clean - it did feel family friendly and we liked meeting other folks in the common area CONS: - our room was ok - the heater and fridge didn’t work and it was clean-ish - you have to walk through the dining area to access the communal showers which felt odd - the staff also utilized the common areas so sometimes it was hard to know who was actually working and it felt like we were an inconvenience at times when we were asking for things like coffee in the morning - in general, we felt the service was lacking for what we paid "

"Walking distance to ski slopes which is great unless the chairlifts are closed and you can’t ski across. No Ubers and it was a pain to get the shuttle bus to Hirafu where everything is (only 1 per hour). There was only a pizza shop and restaurant next door and a cafe down the road so a quiet village. We hired ski gear through the hotel and it was convenient (finished by 9am) and I think cheaper. The lodge it self was dated, bedroom and common room could use a refresh and upgrade. Price was expensive for what we got but the cheapest we could find around this area! "

"Stunning ski in ski out resort. Very new rooms with great breakfast. "

"Amazing Onsen"

"Room was very clean. Common areas very clean. The staff were extremely polite and helpfull. The food was so good. The onsen was a real treat. Highly recommend "

"There’s very poor communication from the hotel. The hotel didn’t specify that there are specific timings for the shuttle. After I booked my train tickets and tried to arrange the shuttle pickup, then the hotel told me I had to be at the station at certain time. I had to change my train booking. When I booked the hotel, I booked with breakfast for 2 adults and a 6 year old child. Somehow, the breakfast that the hotel received was for a 3 year old child. The restaurant insisted I had to pay extra for the child because the age was wrong. I decided then that I’ll not have breakfast and only 2 pax will have breakfast. I then asked to sit together while they have breakfast and the restaurant would not even allow me to sit there even though I do not take anything. The mess up and the inflexibility totally spoiled any impression of the hotel. I booked a premium suite with twin beds. Although the room was spacious, the twin beds were just 3 feet which was very surprising for a 4 star hotel. The hotel is located out of the way without any play area so we have to travel to other ski areas even to have fun in the snow. If you want to stay in this hotel, I recommend having a car to access the places to enjoy. I do need to mention some of the reception staff were quite polite and helpful and the shuttle drivers were especially helpful and nice. Overall, I would not recommend this hotel as I’m sure there are better hotels. I would not choose this hotel on my future visits to Hokkaido "

"Anupuri was 2 min drive or shuttle. Def the best slope for the family and the big boys. Staff was great super helpful. They emailed us regularly asking what we needed and what tours to book. Noa. Was super friendly and also Reese. Big bath tube. To soak in after the slopes. In house breakfast. Had good selection of cereals and hot eggs bacon toast and fruit... very quite and the views are amazing thanks agian def be going back"

"The staff are simply amazing "